Issues

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Overview

Issues is the durable list of production issues that Metoro has identified across its AI investigation workflows. Instead of treating each investigation as an isolated event, Metoro groups repeated recurrences of the same underlying problem into a single issue so your team can track status, history, and follow-up work in one place. From the Issues page, you can:

• See which production problems are still open
• Prioritize by severity and recurrence
• Review the latest investigation behind an issue
• Follow related code fixes and remediation work over time

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How Issues Work

When Metoro determines that an investigation reflects a real production issue, it can create or update an issue. Each issue becomes a long-lived record of that underlying problem, including:

• A title and summary
• Open or closed status
• Priority (P1, P2, P3)
• Category (application or infrastructure)
• Affected services and environments
• Recurrence history and last seen time
• Links to related investigations and generated code fixes

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Issue Details

Opening an issue gives you the full context Metoro has accumulated about that problem. The issue details view includes:

• The issue description and current status
• Created time and last seen time
• Environment, namespace, service, and category
• A recurrence trend and status journey
• An event timeline showing related investigations and activity
• Related resources such as the most recent investigation and any generated code fix

You can also mark an issue as closed or reopen it later if the same problem needs active follow-up again.

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Automatic Issue Closure

To keep the issue list focused on active problems, Metoro automatically closes issues that have gone quiet: once a day, any open issue that is older than 2 weeks and has had no new recurrences in the last 2 weeks is closed. An entry is added to the event feed when this happens, just like a manual close. Updating an issue (for example editing it or reopening it after a close) resets the 2-week clock, so a reopened issue stays open for at least another 2 weeks before it can be closed automatically again. If the problem recurs later, Metoro links the new investigation to the same issue as usual. Automatic closure is enabled by default. To turn it off for your organization, go to Settings → Features → Issue Detection and disable Automatic Issue Closure.

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Notifications

If you want your team to be notified when Metoro creates a new issue, you can use the Issue Notification feature. Go to Settings → Features → Issue Detection to set up notification filters and channels. Take me there Learn more about AI SRE notifications →

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