PagerDuty Integration

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PagerDuty + Metoro Integration Benefits

• Notify on-call responders based on alerts sent from Metoro.
• Send event details from Metoro including description of the alert that triggered the event.

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How it Works

• When an alert is created in Metoro, you can select a PagerDuty service as the destination for the alert. If the alert breaches the defined threshold, an event will be sent to the selected PagerDuty service.

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Requirements

• To set up the PagerDuty integration in Metoro, you need to be an Admin user.
  • Admin users are listed as “Admin” as their Role in Settings > Users in Metoro.
  • If you are not an Admin user, you will need to contact an Admin user in your organization to set up the integration for you.

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Support

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Integration Walkthrough

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In PagerDuty

• If you already have a PagerDuty service that you would like to use to receive alert events from Metoro, please skip to In Metoro section.
• If you are creating a new service for your integration:
  • Please read PagerDuty documentation in section Configuring Services and Integrations and follow the steps outlined in the Create a New Service section.
  • Important Note: Do not follow the steps in section Add Integrations to an Existing Service as Metoro will do these steps for you.

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In Metoro

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Select PagerDuty Services to Integrate

1. Navigate to Settings from the Metoro sidebar.
2. Under Integrations tab in Settings, find PagerDuty integration and click Connect to PagerDuty button.
3. You will be redirected to the PagerDuty login page for authorizaton. Enter your PagerDuty credentials and click Sign in.
4. Once you log in, you will be redirected back to Metoro, Connect Metoro and PagerDuty page will be displayed.
5. Select the PagerDuty service(s) you want to integrate with Metoro from the dropdown list and click Connect when you are done. You will be taken back to the Settings page in Metoro if the integration is successful.

• Note: If you do not see the PagerDuty service you want to integrate with Metoro in the dropdown list, please make sure you have followed the steps in the In PagerDuty section above. If you have followed the steps and still do not see the service, please contact us using one of the support options listed in the Support section above.
• Note: If the integration is successful for the selected service(s), you will see an Integration named Metoro - PagerDuty in your PagerDuty account in Services > Service Directory > select your service > under Integrations tab.

6. You can view the PagerDuty services you have integrated with Metoro in the PagerDuty section under Integrations tab in Settings and add and remove services as needed at any time.

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Select PagerDuty as a Destination in Alert Creation

1. Navigate to Alerts from the Metoro sidebar. Click Create Alert button and follow the steps to create an alert.
2. In the Select Destination section of the alert creation wizard, select PagerDuty.
3. When you select PagerDuty, you will see an option to configure a PagerDuty Service to send the alerts to. Click Select to see a dropdown list of the PagerDuty services you have integrated with Metoro. Select the service you want to send the alerts to.
4. Follow the rest of the steps in the alert creation wizard to complete the alert creation.

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How to Uninstall

• In Metoro, navigate to Settings from the Metoro sidebar. Under Integrations tab, find PagerDuty integration and click Disconnect button and confirm deletion by clicking Delete Integration on the pop-up dialog.