Current Status: Zero Hash is UP
We checked the official Zero Hash status page for updates 3 mins, 47 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2024-09-03 07:52 | Elevated Error Rate on API endpoints | major | 5 hrs, 31 mins | This incident has been resolved.This incident has been resolved. |
| 2024-08-26 13:34 | Intermittent delays processing withdrawals for SOL | none | 40 mins | Our MPC technology provider has implemented a fix and all delayed SOL withdrawals are now completed on-chain.Our MPC technology provider has implemented a fix and all delayed SOL withdrawals are now completed on-chain. |
| 2024-08-22 13:42 | BTC Withdrawal Delays Due to Network Fee Spike | none | 50 mins | This incident has been resolved.This incident has been resolved. |
| 2024-08-08 10:13 | Intermittent delays processing withdrawals for SOL | none | 19 mins | Our MPC technology provider has implemented a fix and all delayed SOL withdrawals are now completed on-chain.Our MPC technology provider has implemented a fix and all delayed SOL withdrawals are now completed on-chain. |
| 2024-08-05 14:08 | Intermittent delays processing withdrawals for SOL | none | 6 hrs, 45 mins | All delayed SOL transactions are confirmed on-chain.All delayed SOL transactions are confirmed on-chain. |
| 2024-08-05 03:36 | Intermittent delays processing withdrawals for SOL | none | 1 hr, 1 min | This incident has been resolved.This incident has been resolved. |
| 2024-07-25 14:29 | Intermittent Delays Processing Withdrawals | minor | 45 mins | This incident has been resolved.This incident has been resolved. |
| 2024-07-21 08:00 | Scheduled maintenance | none | 0 second | THIS IS A SCHEDULED EVENT Jul 21, 08:00 - 09:30 UTCJul 3, 15:51 UTCScheduled - Our MPC technology provider will ...read more |
| 2024-07-17 17:00 | [Scheduled] Hedera Mainnet halt during an upgrade | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-07-11 17:41 | Intermittent Delays Processing Withdrawals | minor | 1 hr, 49 mins | Our MPC technology provider implemented a fix and we have seen all impacted withdrawals confirmed on-chain.Our MPC technology provider implemented a fix and we have seen all impacted withdrawals confirmed on-chain. |
| 2024-07-05 19:23 | SUI Mainnet Issues | none | 1 hr, 23 mins | SUI deployed a fix and all nodes are now functioning as expected.SUI deployed a fix and all nodes are now functioning as expected. |
| 2024-07-05 13:13 | Intermittent Delays Processing Withdrawals | minor | 1 hr, 49 mins | This incident has been resolved.This incident has been resolved. |
| 2024-07-04 16:02 | Intermittent delays processing withdrawals, deposits, executions and trades | none | 15 mins | This incident has been resolved.This incident has been resolved. |
| 2024-07-03 18:24 | Elevated Error Rate on /convert_withdrawal/rfq and /withdrawals/estimated_network_fee Endpoints | major | 19 mins | Our team identified the root cause and have implemented a fix. We have seen all impacted services return to norma...read more |
| 2024-07-03 11:38 | Polygon Mainnet Issues Causing Withdrawal Delays | none | 1 hr, 18 mins | This incident has been resolved.This incident has been resolved. |
| 2024-07-01 08:41 | Elevated Internal Server Errors on Trade API endpoints - CERT Environment | none | 2 hrs | This incident has been resolved.This incident has been resolved. |
| 2024-06-13 19:21 | Intermittent Delays Processing Withdrawals | minor | 5 hrs, 42 mins | All delayed withdrawals have now been confirmed on-chain.All delayed withdrawals have now been confirmed on-chain. |
| 2024-06-12 14:36 | Intermittent delays processing withdrawals, deposits, executions and trades | none | 6 hrs, 10 mins | This incident has been resolved.This incident has been resolved. |
| 2024-06-12 09:30 | Intermittent delays processing trade settlement | none | 7 hrs, 21 mins | This incident has been resolved.This incident has been resolved. |
| 2024-06-07 17:22 | BTC Withdrawal Delays Due to Gas Spike | none | 13 hrs, 27 mins | This incident has been resolved.This incident has been resolved. |
| 2024-06-05 02:05 | Intermittent delays impacting settlement and convert withdrawals | none | 2 hrs, 16 mins | This incident has been resolved, thank you for your patience.This incident has been resolved, thank you for your patience. |
| 2024-05-25 08:34 | Elevated Error Rates on Zero Hash Endpoints | none | 11 hrs, 42 mins | This incident has been resolved.This incident has been resolved. |
| 2024-05-23 22:23 | ETH / ERC-20 Withdrawal Delays Due to Gas Spike | none | 32 mins | All impacted withdrawals have now been confirmed on-chain.All impacted withdrawals have now been confirmed on-chain. |
| 2024-05-06 20:09 | Intermittent delays processing withdrawals, deposits, executions and trades | none | 4 hrs, 19 mins | This incident has been resolved.This incident has been resolved. |
| 2024-04-30 14:33 | Intermittent Delays Processing Withdrawals on Solana | minor | 8 hrs, 39 mins | We have seen all Solana withdrawals confirmed on-chain and processing as expected.We have seen all Solana withdrawals confirmed on-chain and processing as expected. |
| 2024-04-30 02:20 | Intermittent delays processing withdrawals | none | 4 hrs, 23 mins | This incident has been resolved.This incident has been resolved. |
| 2024-04-24 16:27 | Intermittent Delays Processing ETH / ERC-20 Withdrawals | none | 4 hrs, 25 mins | This incident has been resolved.This incident has been resolved. |
| 2024-04-22 18:23 | Intermittent Delays Processing LTC Withdrawals | none | 4 hrs, 12 mins | This incident has been resolved.This incident has been resolved. |
| 2024-04-21 23:00 | [Scheduled] Zero Hash Scheduled Infrastructure Maintenance [PROD] | maintenance | 45 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-04-16 11:16 | Outage on API endpoint /participants/customers/new | none | 35 mins | This incident has been resolved.This incident has been resolved. |
| 2024-04-16 01:30 | Partial Outage on /convert_withdraw and /withdrawals Endpoints | minor | 59 mins | We have seen our /convert_withdraw, /withdrawals/estimate_network_fee, and /withdrawals/locked_network_fee endpoi...read more |
| 2024-04-08 13:31 | Solana Mainnet Issues Causing Withdrawal Delays | none | 8 hrs, 47 mins | We have seen Solana withdrawals being processed in a timely manner.We have seen Solana withdrawals being processed in a timely manner. |
| 2024-04-02 12:00 | [Scheduled] Scheduled Maintenance - System Upgrade [PROD] | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-04-02 11:40 | multiple endpoint elevated error rates affecting withdrawal requests and network fee estimations | none | 52 mins | This incident has been resolved.This incident has been resolved. |
| 2024-03-29 15:50 | Delays in Trade Settlement | none | 56 mins | This incident has been resolved.This incident has been resolved. |
| 2024-03-27 16:52 | Elevated Error Rates on Withdrawal Endpoints | none | 48 mins | This incident has been resolved.This incident has been resolved. |
| 2024-03-23 02:28 | Intermittent Delays Processing Withdrawals | major | 2 hrs, 10 mins | This incident has been resolved.This incident has been resolved. |
| 2024-03-20 14:52 | Intermittent Delays Processing Withdrawals | none | 11 hrs, 50 mins | This incident has been resolved.This incident has been resolved. |
| 2024-03-15 22:04 | Intermittent Delays Processing ETH / ERC-20 Withdrawals | none | 1 hr, 18 mins | This incident has been resolved.This incident has been resolved. |
| 2024-03-11 16:05 | Intermittent Delays Processing Withdrawals on the Solana Network | none | 167 hrs, 53 mins | We have seen improvement in the Solana network and transactions are now processing as expected.We have seen improvement in the Solana network and transactions are now processing as expected. |
| 2024-03-06 16:41 | Intermittent delays processing withdrawals, deposits, executions and trades | major | 1 hr, 20 mins | This incident has been resolved.This incident has been resolved. |
| 2024-03-05 01:00 | [Scheduled] Scheduled Maintenance - System Upgrade [PROD] | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-03-04 20:44 | Elevated Error Rates on Zero Hash Endpoints | minor | 1 hr, 26 mins | This incident has been resolved.This incident has been resolved. |
| 2024-03-04 15:15 | Solana Mainnet Issues Causing Withdrawal Delays | none | 3 hrs, 44 mins | All Solana withdrawals are now successfully processing on-chain.All Solana withdrawals are now successfully processing on-chain. |
| 2024-02-23 12:11 | Avalanche Mainnet Issues Causing Withdrawal Delays | none | 4 hrs, 51 mins | This incident has been resolved.This incident has been resolved. |
| 2024-02-21 18:17 | Delay in Crediting Deposits | none | 1 hr, 31 mins | This incident has been resolved.This incident has been resolved. |
| 2024-02-20 19:49 | Intermittent Delays Processing Withdrawals | none | 51 mins | This incident has been resolved.This incident has been resolved. |
| 2024-02-18 22:00 | [Scheduled] Scheduled Maintenance - System Upgrade [PROD] | maintenance | 1 hr, 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-02-12 18:48 | ETH / ERC-20 Withdrawal Delays | minor | 5 hrs, 39 mins | Our team has implemented a fix and ETH / ERC-20 withdrawals are now processing as expected.Our team has implemented a fix and ETH / ERC-20 withdrawals are now processing as expected. |
| 2024-02-06 10:27 | Solana Mainnet Issues Causing Withdrawal Delays | major | 5 hrs, 52 mins | This incident has been resolved.This incident has been resolved. |