Current Status: Secureframe is UP
We checked the official Secureframe status page for updates 3 mins, 44 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2024-08-20 08:00 | Office365: Some user logins and some integration syncs failing | major | 1 hr, 25 mins | This incident has been resolved.This incident has been resolved. |
| 2024-08-07 07:07 | A subset of customers have incorrect tests showing up in Secureframe | none | 3 hrs, 7 mins | This incident has been resolved.This incident has been resolved. |
| 2024-08-06 10:53 | Performance Degradation of Test Refreshes | minor | 4 hrs, 9 mins | This incident has been resolved.This incident has been resolved. |
| 2024-05-24 15:36 | Trust Center pages not fully loading | critical | 16 mins | This incident has been resolvedThis incident has been resolved |
| 2024-05-14 06:30 | Application intermittently unresponsive | minor | 3 hrs, 27 mins | This incident has been resolved.This incident has been resolved. |
| 2024-05-13 07:43 | Secureframe Web Application in degraded state | none | 2 hrs, 26 mins | This incident has been resolved and all services are operating normally.This incident has been resolved and all services are operating normally. |
| 2024-05-06 12:27 | Controls page in degraded state | minor | 34 mins | This incident has been resolved.This incident has been resolved. |
| 2024-04-22 11:22 | Generative AI Functionality Degraded | none | 2 hrs, 49 mins | This incident has been resolved with the upstream provider and all systems are operational.This incident has been resolved with the upstream provider and all systems are operational. |
| 2024-04-10 11:48 | UK Agents failing to report | major | 1 hr, 17 mins | This incident has been resolved.This incident has been resolved. |
| 2024-04-04 14:20 | Secureframe Agent unable to connect | critical | 20 hrs, 22 mins | This incident has been resolved. We are working on updating the Secureframe Agent to be less susceptible to servi...read more |
| 2024-02-27 08:05 | Degraded Service due to backed up jobs | minor | 2 hrs, 20 mins | This incident has been resolved.This incident has been resolved. |
| 2024-02-19 09:36 | Security Questionnaires Not Responding | major | 1 hr, 20 mins | A fix was shipped to our production system to resolve this issue.A fix was shipped to our production system to resolve this issue. |
| 2024-02-06 07:09 | Sign in to Employee Onboarding for a subset of users is not working | none | 10 mins | This incident has been resolved.This incident has been resolved. |
| 2024-01-29 08:35 | Employee onboarding redirect issues | major | 3 hrs, 12 mins | This incident has been resolved.This incident has been resolved. |
| 2023-10-31 10:30 | Intermittent Dashboard Errors | minor | 3 hrs, 17 mins | We have completed monitoring.We have completed monitoring. |
| 2023-10-30 07:40 | Intermittent slowness | none | 49 mins | We are back to normal operation.We are back to normal operation. |
| 2023-10-03 11:19 | General Page Performance Issues | minor | 1 hr, 31 mins | This incident has been resolved.This incident has been resolved. |
| 2023-08-10 10:42 | Personnel Pages - Empty Display of Personnel | minor | 27 mins | Production fixed has been rolled out, and normal operations have resumed.Production fixed has been rolled out, and normal operations have resumed. |
| 2023-07-18 06:38 | Azure Cloud integrations not connecting | minor | 22 mins | A fix has been implemented and we are now looking at forcing an Azure re-sync for customers.A fix has been implemented and we are now looking at forcing an Azure re-sync for customers. |
| 2023-07-07 08:01 | Integration Syncs Delayed | minor | 1 hr, 3 mins | All remaining daily syncs are running normally and will complete within the next 1-2 hours.All remaining daily syncs are running normally and will complete within the next 1-2 hours. |
| 2023-07-05 16:09 | Errors with Trust Center Pages | minor | 2 mins | This incident has been resolved.This incident has been resolved. |
| 2023-06-05 12:55 | Increased Errors on WAFV2: GetLoggingConfiguration Findings for AWS Connections | minor | 3 hrs, 3 mins | We have resolved the underlying issue and all systems are operating normally. There may be some lingering errors ...read more |
| 2023-04-03 12:45 | Degraded Performance: Manual Integration Sync, Test Refreshing | minor | 48 mins | We temporarily increased infrastructure resources in order to reduce a backlog of background jobs that were preve...read more |
| 2023-02-15 15:53 | Secureframe Not Reachable | critical | 28 mins | This incident has been resolved.This incident has been resolved. |
| 2023-01-17 08:03 | Secureframe - issues with updating Cloud Sync results | minor | 3 hrs | This incident has been resolved.This incident has been resolved. |
| 2022-12-15 14:39 | Secureframe Agent not installating on Windows and Linux | none | 20 hrs, 11 mins | This incident has been resolved.This incident has been resolved. |
| 2022-11-30 15:15 | Secureframe Not Reachable | major | 50 mins | This incident has been resolved.This incident has been resolved. |
| 2022-10-09 17:00 | Planned System Maintenance and Upgrades | maintenance | 3 hrs, 50 mins | We have completed maintenanceWe have completed maintenance |
| 2022-09-23 14:00 | Employee onboarding is inaccessible for a subset of users | minor | 1 hr, 36 mins | This incident has been resolved.This incident has been resolved. |
| 2022-09-09 14:16 | Elevated API Errors | none | 11 mins | This incident has been resolved.This incident has been resolved. |
| 2022-08-31 16:35 | Asset tables are not loading | none | 29 mins | This incident has been resolved.This incident has been resolved. |
| 2022-08-31 05:16 | Login to Secureframe failing for some customers | major | 8 mins | We have resolved the issueWe have resolved the issue |
| 2022-08-23 16:25 | DNS Issue with Heroku | none | 1 hr, 1 min | We have found a workaround to the hosting providers ongoing issue.We have found a workaround to the hosting providers ongoing issue. |
| 2022-08-11 15:06 | Secureframe not loading for some customers | minor | 6 mins | This incident has been resolved.This incident has been resolved. |
| 2022-08-11 10:40 | Secureframe not loading for some customers | none | 5 mins | This incident has been resolved.This incident has been resolved. |
| 2022-08-03 16:26 | Partial Loading Errors | minor | 14 mins | This incident has been resolved.This incident has been resolved. |
| 2022-07-13 10:44 | Elevated API Errors | none | 1 hr | This incident has been resolved.This incident has been resolved. |
| 2022-06-07 11:44 | Invalid Authentication Tokens leading to 500s | minor | 4 hrs, 38 mins | This incident has been resolved.This incident has been resolved. |
| 2022-05-16 14:04 | Web Application is down | none | 24 hrs, 26 mins | This incident has been resolved.This incident has been resolved. |
| 2022-02-24 08:57 | Application Outage | critical | 54 mins | This incident has been resolved.This incident has been resolved. |
| 2022-01-30 07:29 | Help Desk is Offline | critical | 0 second | This incident has been resolved.This incident has been resolved. |
| 2022-01-18 19:50 | Secureframe.com is erroring with status codes of 526 | critical | 38 mins | The issue has been resolved.The issue has been resolved. |
| 2021-12-28 10:49 | support.secureframe.com not redirecting to Support resources | minor | 3 hrs, 59 mins | This incident has been resolved.This incident has been resolved. |
| 2021-12-13 08:30 | Application Outage | none | 0 second | The Secureframe Application went down for ~30 minutesThe Secureframe Application went down for ~30 minutes |