Current Status: NetDocuments AU is UP
We checked the official NetDocuments AU status page for updates 4 mins, 49 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2024-07-13 11:41 | PatternBuilder Max Service Disruption | major | 6 hrs, 53 mins | The issue with PatternBuilder Max is resolved. If you are still experiencing any difficulty, please contact S...read more |
| 2024-01-23 12:26 | Indexing Delay | minor | 45 hrs, 51 mins | We have monitored the indexing service overnight and have seen no further issues related to this incident. If yo...read more |
| 2023-12-08 10:00 | ndOffice authentication issues in select circumstances. | minor | 6 hrs, 32 mins | We have monitored the situation for an hour and note the incident is now resolved. We apologise for any inconven...read more |
| 2023-10-19 18:01 | Authentication issues affecting some Netdocuments background tasks | minor | 9 hrs | This incident is now resolved. If you are still experiencing difficulty, please contact support via the portal o...read more |
| 2023-10-05 18:45 | Intermittent Connection and Performance Issue | minor | 55 mins | This incident is now resolved. If you are still experiencing difficulty, please contact support via the portal ...read more |
| 2023-08-09 10:54 | Customer Support Phone issue | none | 13 mins | The third party provider for our Customer Support phone service has restored the functionality. The NetDocument...read more |
| 2023-07-20 12:18 | Search issue affecting a limited number of customers. | minor | 15 hrs, 8 mins | The incident with go to workspaces has been resolved. We continue to monitor the situation closely and will upda...read more |
| 2023-03-24 14:45 | Service Disruption for some users | minor | 44 mins | NetDocuments has monitored the issue for 30 minutes and the platform has stabilised over this time. We apologise...read more |
| 2022-12-15 15:46 | Service Disruption for some customers | minor | 52 mins | The incident with search issues has been resolved. We are continuing to monitor the situation closely and will u...read more |
| 2022-12-05 12:44 | Multiple file downloads | minor | 1 hr, 21 mins | We have corrected the issue. Multiple file download functionality has been restored for all customers affected b...read more |
| 2022-11-23 14:59 | Intermittent performance issue | minor | 1 hr, 31 mins | The incident has been resolved. We are continuing to monitor the situation closely and will update this post aga...read more |
| 2022-11-14 10:30 | Service Disruption for some customers | minor | 2 hrs, 4 mins | The incident with search issues has been resolved. We are continuing to monitor the situation closely and will u...read more |
| 2022-10-13 10:13 | Service Disruption | minor | 58 mins | The incident with search issues has been resolved. We are continuing to monitor the situation closely and will u...read more |
| 2022-09-14 10:00 | Service Issue - Search and Navigation Delays | minor | 5 hrs, 49 mins | The incident with search issues has been resolved. We are continuing to monitor the situation closely and will u...read more |
| 2022-09-13 11:12 | Service Issue - Search and Navigation delays. | minor | 49 mins | The incident with search issues has been resolved. We are continuing to monitor the situation closely and will u...read more |
| 2022-09-01 10:55 | Lookup table processing delays | minor | 57 mins | This incident has been resolved.This incident has been resolved. |
| 2022-07-07 12:26 | Advanced Search and Navigation Delays | minor | 1 hr, 4 mins | We have taken steps to resolve the issue causing slow response times in advanced search and navigation and have s...read more |
| 2022-05-30 12:14 | Lookup table processing delays | none | 4 hrs, 13 mins | The issue has been resolved and lookup table processing is complete. We apologise for any inconvenience. If you ...read more |
| 2022-02-23 14:45 | Smartview Document Previewing | minor | 4 hrs, 25 mins | We've resolved the Previewer Issue and the Service continues to operate normally. A Root Cause Analysis will be ...read more |
| 2021-08-03 11:53 | Service Disruption | critical | 6 mins | We are aware of an outage that affected the platform for a short period and investigating the root cause. The sy...read more |
| 2021-07-11 00:01 | [Scheduled] Scheduled Maintenance Window with Downtime (11, July 2021) | maintenance | 1 hr, 59 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2021-05-23 00:01 | [Scheduled] Sydney Maintenance Window with Downtime (23, May 2021) | maintenance | 59 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2020-12-24 11:49 | Service Issue | major | 58 mins | The issue has been identified. If you are accessing the service via your browser please close the entire browser...read more |
| 2020-08-13 09:14 | Issues when loading folders or documents and the load does not complete. | major | 2 hrs, 8 mins | This incident has been resolved and the service is operating normally for more than 30 minutes now. Our apologie...read more |
| 2020-08-11 12:00 | Issues loading the home page for some users. | none | 4 hrs, 27 mins | This incident has been resolved, we have monitored for 30 minutes and no further errors have been seen. If you a...read more |
| 2020-05-21 13:33 | Slowness reported whilst navigating the site for some customers. | minor | 1 hr, 59 mins | We have monitored for 30 minutes and moving to Resolved. We apologise for any inconvenience you may have experie...read more |
| 2020-04-14 09:00 | Problems navigating to workspaces for some users | minor | 44 mins | This incident has been monitored for 30 minutes and there has been no further occurrence. If you are still havin...read more |
| 2020-01-16 11:00 | Problems uploading or editing documents | none | 0 second | An issue with uploading or editing documents has been identified on the service and our team identified the fault...read more |
| 2019-12-02 06:11 | Service Issue | critical | 4 hrs, 58 mins | This incident is now resolved. We will review this incident with our teams and vendors to be able to ensure that ...read more |
| 2019-10-12 09:45 | [Scheduled] Notification of Service Rollback | maintenance | 0 second | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2019-10-10 08:52 | Unable to check out documents with older versions of ndOffice. | minor | 37 mins | We have completed this work. Please contact technical support should you continue to experience any issues. Y...read more |
| 2019-10-05 20:00 | [Scheduled] Scheduled Maintenance Window (with Downtime) | maintenance | 9 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2019-10-04 22:00 | [Scheduled] Scheduled Maintenance Window | maintenance | 6 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2019-08-09 08:34 | Workspace quick search issue | none | 18 hrs, 4 mins | The update to resolve the search issue has been successfully applied to the Service.The update to resolve the search issue has been successfully applied to the Service. |
| 2019-05-25 18:00 | [Scheduled] Scheduled Maintenance Window | maintenance | 12 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2019-05-24 22:00 | [Scheduled] Scheduled Maintenance Window | maintenance | 6 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2019-05-23 22:00 | [Scheduled] Scheduled Maintenance Window | maintenance | 6 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2019-04-13 23:00 | [Scheduled] Scheduled Maintenance Window (with Downtime) | maintenance | 6 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2019-04-04 10:13 | Advanced Search not loading in IE | major | 24 mins | This incident has identified and has been resolved. If you are still experiencing an issue when loading advanced...read more |
| 2019-03-02 01:40 | Non Service Impacting Incident | none | 5 hrs, 57 mins | Full functionality has been restored to our public website. As a reminder, you can always go directly to au.netdo...read more |
| 2019-02-25 09:37 | Indexing Queue on Upload | minor | 2 hrs, 59 mins | The indexing queue has been clearedThe indexing queue has been cleared |
| 2019-02-23 07:02 | Refresh Update Notification | none | 0 second | We have identified a performance issue with the recent refresh, which was released on Feb 21st. While we work to ...read more |
| 2019-02-20 13:44 | Search Issues for Some Customers | minor | 3 hrs, 6 mins | We have resolved the search issue affecting some customers. If you are concerned that you were affected by this...read more |
| 2019-02-12 14:12 | Full Text Indexing Issue for Some Customers | minor | 42 hrs, 58 mins | This incident has been resolved and full-text indexing queue for the customers affected has been cleared.This incident has been resolved and full-text indexing queue for the customers affected has been cleared. |
| 2019-01-16 01:49 | Service Issue | minor | 46 mins | We identified and removed some servers that were giving erroneous errors. The document check in errors are no lon...read more |
| 2018-12-06 12:30 | ndMail Prediction Issue | minor | 30 mins | ndMail predictions have been restored, the product is back to a normal state.ndMail predictions have been restored, the product is back to a normal state. |
| 2018-11-26 13:33 | AU Support telephone number engaged. | none | 0 second | For a short time today our Australian Support number (+61 2 8310 4319) was presenting an engaged tone. We have re...read more |
| 2018-09-14 12:51 | Full Text Search Issue | minor | 26 mins | We have resolved the Full Text search issue, search is now functioning as normal. We apologize for any inconvenie...read more |
| 2018-08-30 15:47 | Support Email | none | 0 second | Aug 30, 3:30 AEST Support Email Issue Resolved - We have identified and resolved the cause of our support email ...read more |
| 2018-07-19 11:00 | Support Phone Issue | none | 13 hrs, 6 mins | The AU Support number (+61 2 8310 4319) is now operational.The AU Support number (+61 2 8310 4319) is now operational. |