Current Status: Halp is UP
We checked the official Halp status page for updates 4 mins, 33 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2024-04-09 04:19 | Halp customers are unable to login with Slack | minor | 9 hrs, 39 mins | Customers are now able to login to HalpCustomers are now able to login to Halp |
| 2024-02-16 16:09 | Assist Home not loading for some customers | minor | 3 hrs, 5 mins | This incident has been resolved.This incident has been resolved. |
| 2022-11-22 20:01 | Halp is experiencing a performance degradation | major | 1 hr, 59 mins | This incident has been resolved.This incident has been resolved. |
| 2022-11-18 16:13 | Delays with ticket creation and reports of duplicate ticket threads | major | 4 hrs, 37 mins | This incident has been resolved.This incident has been resolved. |
| 2022-06-13 23:31 | Email delivery is failing | minor | 12 mins | This incident has been resolved.This incident has been resolved. |
| 2022-06-01 14:27 | Some teams are impacted by fields being removed when editing tickets | none | 3 hrs, 5 mins | This incident has been resolved.This incident has been resolved. |
| 2022-05-31 21:08 | Ticket creation is down for some teams. Assist is unable to find forms and is posting an error to Gl... | none | 1 hr, 5 mins | This incident has been resolved.This incident has been resolved. |
| 2022-03-09 21:01 | Halp is experiencing issues as a result of upstream hosting issues | critical | 30 mins | This incident has been resolved.This incident has been resolved. |
| 2021-11-29 15:51 | Comment attachment syncing degraded | minor | 3 hrs, 58 mins | This incident has been resolved.This incident has been resolved. |
| 2021-10-21 22:09 | Halp Web Partial Outage | major | 1 hr, 33 mins | This incident has been resolved.This incident has been resolved. |
| 2021-10-20 15:49 | Halp Web degraded | major | 3 mins | The issue has been resolvedThe issue has been resolved |
| 2021-09-02 15:24 | Halp tickets are not accessible from the web | major | 3 hrs, 6 mins | We have resolved the incident. If you are still unable to view tickets, please make sure you refresh your browser...read more |
| 2021-06-30 13:50 | Issue syncing tickets to Jira Server/Data Center | major | 2 hrs, 36 mins | This incident has been resolved.This incident has been resolved. |
| 2021-06-22 18:07 | Issue with ticket creation | major | 1 hr, 49 mins | This incident has been resolved.This incident has been resolved. |
| 2021-06-15 15:21 | Halp's performance is degraded | minor | 32 mins | The issue has been resolvedThe issue has been resolved |
| 2021-04-01 21:43 | Microsoft Outage | critical | 2 hrs, 49 mins | Microsoft has confirmed their fix to their DNS service has been resolved, and all downstream services are operati...read more |
| 2021-03-19 16:05 | Issue with support@halp.com email | none | 6 hrs, 30 mins | This incident has been resolved.This incident has been resolved. |
| 2021-02-08 22:15 | Halp Web and Ticket Creation Down | major | 4 hrs, 40 mins | This incident has been resolved.This incident has been resolved. |
| 2021-01-28 19:12 | Ticket creation and comment syncing is broken for some customers | major | 4 hrs, 52 mins | All features are now working as normal. We will be working with out partners to provide a post mortem as soon as ...read more |
| 2021-01-04 15:27 | Slack may have trouble loading messages or connecting to Slack | none | 4 hrs, 50 mins | This incident has been resolved.This incident has been resolved. |
| 2020-07-17 21:31 | Halp Web is having an outage as a result of a Cloudflare outage | none | 4 hrs, 3 mins | This incident has been resolved.This incident has been resolved. |
| 2020-05-13 00:29 | Slack is down | none | 1 hr, 57 mins | This incident has been resolved.This incident has been resolved. |
| 2020-04-07 22:03 | Halp Web Down | critical | 28 mins | This incident has been resolved.This incident has been resolved. |
| 2020-03-16 19:50 | Upstream Cloud Povider down | critical | 24 hrs, 28 mins | This incident has been resolved.This incident has been resolved. |
| 2020-03-16 16:21 | Upstream cloud provider is down | critical | 29 mins | This incident has been resolved.This incident has been resolved. |
| 2019-12-09 23:04 | Ticket Creation is degraded | critical | 34 mins | Our upstream provider is recovering and ticket creation should be working now.Our upstream provider is recovering and ticket creation should be working now. |
| 2019-11-18 23:20 | Ticket Creation, and Ticket Updates are disrupted | major | 32 mins | Slack API issues have now been resolved. Ticket creation should be working normally.Slack API issues have now been resolved. Ticket creation should be working normally. |