Current Status: Elevio is UP
We checked the official Elevio status page for updates 2 mins, 40 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2024-06-26 14:40 | [Scheduled] Routine maintenance | maintenance | 0 second | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-06-26 12:20 | Scheduled maintenance | major | 4 hrs, 52 mins | Maintenance has been completedMaintenance has been completed |
| 2022-11-27 06:00 | Intermittent downtime for Hosted Knowledge Base | major | 0 second | On Saturday 27th November there was an incident affecting the Elevio hosted KB which caused it to become intermit...read more |
| 2021-08-31 04:39 | Issue retrieving articles | major | 51 mins | This incident has been resolved.This incident has been resolved. |
| 2021-07-13 13:06 | Partial outages | none | 0 second | On Monday 12 July 2021 at 10AM AEST, we made a change to our main database to improve its stability and performan...read more |
| 2020-12-04 21:12 | Assistant outage | none | 52 mins | This incident has been resolved.This incident has been resolved. |
| 2020-11-26 01:30 | Major AWS outages affecting our main API and event processing | major | 19 hrs, 7 mins | All systems are now operating normally.All systems are now operating normally. |
| 2020-08-10 10:30 | [Scheduled] Routine database maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2020-05-25 08:00 | Intermittent KB downtime | major | 0 second | Hosted knowledge bases experiencing inconsistent downtime.Hosted knowledge bases experiencing inconsistent downtime. |
| 2020-05-14 08:30 | Intermittent KB downtime | major | 0 second | Some customers experienced downtime with their hosted KBSome customers experienced downtime with their hosted KB |
| 2019-09-16 15:10 | [Scheduled] Routine Maintenance | maintenance | 18 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2019-08-01 10:02 | [Scheduled] Routine Maintenance | maintenance | 1 hr, 29 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2019-07-29 14:59 | CDN SSL issues | minor | 1 hr, 9 mins | This incident has been resolved.This incident has been resolved. |
| 2019-07-02 14:04 | Hosted KB offline | major | 16 mins | After monitoring the KB servers for some time, we're confident the issue can be marked as resolved.After monitoring the KB servers for some time, we're confident the issue can be marked as resolved. |
| 2019-06-24 09:00 | [Scheduled] Scheduled maintenance | maintenance | 1 hr, 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2019-06-11 11:16 | [Scheduled] HelpScout API Update | maintenance | 4 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2019-05-20 09:15 | [Scheduled] Database Maintenance | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2019-04-30 12:54 | Dashboard down | major | 12 mins | Due to a rogue environment variableDue to a rogue environment variable |
| 2019-01-03 12:30 | [Scheduled] Database Maintenance | maintenance | 3 hrs, 19 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2018-12-20 22:25 | intermittent API issues | minor | 36 mins | This incident has been resolved.This incident has been resolved. |
| 2018-12-04 12:30 | [Scheduled] Scheduled Maintenance | maintenance | 36 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2018-09-03 12:00 | [Scheduled] Site Upgrade | maintenance | 1 hr, 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2018-08-21 05:15 | Database connectivity issue | none | 0 second | For a period of approximately 15 minutes, there was an issue with connectivity to our database. This was resolved...read more |
| 2018-05-07 11:55 | KB API issues | major | 3 mins | This incident has been resolved.This incident has been resolved. |
| 2018-04-12 12:14 | KB reported as offline, when all was OK | none | 0 second | We made some updates to improve the "page not found" messages to be branded, along with other error pages. This u...read more |
| 2018-04-09 23:49 | API outage | major | 20 mins | This incident has been resolved.This incident has been resolved. |
| 2018-03-22 07:43 | Sync issues | none | 3 hrs, 43 mins | The sync backlog has been cleared, and we'll be keeping an eye on it.The sync backlog has been cleared, and we'll be keeping an eye on it. |
| 2018-03-21 13:00 | [Scheduled] Database maintenance | maintenance | 1 hr, 25 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2018-03-01 12:01 | [Scheduled] Database maintenance | maintenance | 8 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2018-02-28 13:50 | [Scheduled] Database maintenance | maintenance | 0 second | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2018-01-31 13:00 | [Scheduled] Database maintenance | maintenance | 15 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2018-01-09 09:44 | Article sync backlog | minor | 6 hrs, 17 mins | The queue has been drained, and syncing should be back to normal now.The queue has been drained, and syncing should be back to normal now. |
| 2017-11-17 02:00 | API Downtime | none | 0 second | We had some downtime with the API, please see the postmortem for more detail.We had some downtime with the API, please see the postmortem for more detail. |
| 2017-10-30 15:28 | [Scheduled] Database maintenance | maintenance | 0 second | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2017-10-11 16:52 | Access control updates | none | 29 mins | This incident has been resolved.This incident has been resolved. |
| 2017-09-21 01:01 | .io domains globally having issues | none | 5 hrs, 45 mins | This incident has been resolved.This incident has been resolved. |
| 2017-08-20 11:51 | Intermittent issues saving updates | none | 8 hrs, 49 mins | This incident has been resolved.This incident has been resolved. |
| 2017-08-15 14:00 | [Scheduled] Scheduled maintenance | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2017-08-14 14:15 | [Scheduled] Scheduled maintenance | maintenance | 34 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2017-08-02 15:00 | [Scheduled] Server Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2017-07-31 14:00 | [Scheduled] Server Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2017-07-07 15:30 | [Scheduled] Server Maintenance | maintenance | 1 hr, 33 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2017-06-08 14:00 | [Scheduled] Server Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2017-03-01 09:47 | AWS Issues | major | 1 hr, 7 mins | Looks like Amazon have sorted out the issues their services were experiencing, and returning back to normal.Looks like Amazon have sorted out the issues their services were experiencing, and returning back to normal. |
| 2016-09-13 15:25 | [Scheduled] [Scheduled] Server upgrade | maintenance | 1 hr, 14 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2016-09-09 16:40 | Frontend issues | minor | 5 mins | This incident has been resolved.This incident has been resolved. |
| 2016-04-19 07:13 | Dashboard under DDoS | minor | 4 hrs, 10 mins | We have resolved the issue and now back up and running, thanks for your patience.We have resolved the issue and now back up and running, thanks for your patience. |
| 2016-03-17 16:45 | Slow widget performance | minor | 25 mins | This was caused by an introduced bug where event triggers were being added pre-emptively on all user activity, an...read more |
| 2015-12-17 08:35 | Dashboard and widget load issues | critical | 27 mins | The issue with the dashboard being unresponsive, and the widget failing to load has been resolved.The issue with the dashboard being unresponsive, and the widget failing to load has been resolved. |
| 2015-10-28 01:00 | Server maintenance | minor | 0 second | Our hosting provider upgraded the server elevio is hosted on, which resulted in a 20 minute downtime period for t...read more |