Current Status: drchrono is UP
We checked the official drchrono status page for updates 5 mins, 55 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2024-09-06 12:14 | Third Party Vendor- Square | major | 4 hrs, 44 mins | The issue with the payment processor, Square, has been resolved. Thank you for your patience and understanding.The issue with the payment processor, Square, has been resolved. Thank you for your patience and understanding. |
| 2024-08-26 09:00 | Slowness and/or Errors | major | 4 hrs, 48 mins | We have seen no additional occurrences of this issue. We are transitioning this issue from monitoring to resolved...read more |
| 2024-08-23 08:59 | System Slowness | minor | 7 hrs, 17 mins | Our team has successfully deployed a resolution, and response times have returned to normal. The issue is resolve...read more |
| 2024-08-22 11:43 | Clearinghouse Vendor- Change Healthcare Cyber Security Issue | minor | 0 second | We wanted to provide you with an update regarding our Everhealth clearinghouse partner, eProvider Solutions (ePS)...read more |
| 2024-08-13 15:58 | Vendor Issue: Quest Diagnostics | minor | 4 hrs, 8 mins | We have completed the restoration of the previous compendium and Quest lab ordering should be restored for affect...read more |
| 2024-07-31 05:50 | [Scheduled] Medication Database Migration Completed Globally for all DrChrono Users 07/31/2024 | maintenance | 0 second | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-07-30 15:22 | DrChrono System Slowness | minor | 15 hrs, 29 mins | As of 12am ET, our hosting provider resolved the issues experienced for several services within our primary regio...read more |
| 2024-07-25 13:23 | Clinical Template Generative Text on Preview Note | minor | 87 hrs, 40 mins | Our team has not identified any further issues with generative text from smart switch fields since the release of...read more |
| 2024-07-25 09:30 | Vendor Outage Quest Diagnostics | critical | 1 hr, 59 mins | Quest has resolved their issues. We are sorry for any issues this may have caused.Quest has resolved their issues. We are sorry for any issues this may have caused. |
| 2024-07-19 11:02 | CrowdStrike Global Outage and Support | none | 75 hrs, 4 mins | Microsoft systems third-party security vendor, Crowdstrike has communicated that the global issue is resolved. W...read more |
| 2024-07-16 12:13 | Vendor Outage Quest Diagnostics | critical | 23 hrs, 15 mins | We have been notified by Quest Diagnostics that this issue has been resolved. We are sorry for any issues this ma...read more |
| 2024-07-11 10:11 | Partner ID.me Outage | critical | 6 hrs, 5 mins | We have been made aware that the issues with ID.me have been resolved. We are sorry for any issues this may have ...read more |
| 2024-06-24 04:51 | OnPatient Issues | major | 10 hrs, 16 mins | OnPatient issues have been resolved. We are sorry for any issues this may have caused.OnPatient issues have been resolved. We are sorry for any issues this may have caused. |
| 2024-05-24 06:57 | DrChrono Payments | minor | 11 mins | DrChrono has resolved the issue around payments. We are sorry for any issues this may have caused. Please reach o...read more |
| 2024-05-22 08:28 | Quest Lab Results | minor | 22 hrs, 31 mins | The DrChrono team has resolved issues with Quest Labs. We are sorry for any inconveniences this caused. If you ha...read more |
| 2024-04-27 20:00 | [Scheduled] Scheduled Maintenance | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-04-23 07:59 | DrChrono Data Not Loading | minor | 26 hrs, 31 mins | The incident causing a page to partially render and or look blank has been resolved by our teams. We are sorry fo...read more |
| 2024-04-22 10:56 | Third Party Vendor-Updox | maintenance | 1 hr, 20 mins | Updox has notified us that the issue has been resolved. Please reach out to support if you still see issues with ...read more |
| 2024-04-17 10:17 | Vendor-Quest Labs | none | 3 hrs, 15 mins | Quest has resolved their outage. We are sorry for any issues this may have caused.Quest has resolved their outage. We are sorry for any issues this may have caused. |
| 2024-04-02 13:06 | DrC Slowness | minor | 2 hrs, 17 mins | Our team has resolved the issues related to system slowness. Please reach out to support if you continue to exper...read more |
| 2024-03-09 17:00 | [Scheduled] Planned Maintenance | maintenance | 1 hr, 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-02-20 08:33 | Appointment Reminder Issue | none | 33 hrs, 50 mins | Our team believes they have fixed the issue with appointment reminders. We are sorry for any inconveniences this ...read more |
| 2024-02-16 09:59 | EHR iOS Application | none | 68 hrs, 42 mins | This incident has been resolved.This incident has been resolved. |
| 2024-01-24 07:44 | Reports of Workflow Errors | major | 14 mins | DrChrono believes the issues have been resolved. Please reach out to support if you are still having issues.DrChrono believes the issues have been resolved. Please reach out to support if you are still having issues. |
| 2023-12-18 11:14 | DrChrono system slowness | critical | 3 hrs, 39 mins | This incident has been resolved.This incident has been resolved. |
| 2023-11-27 12:35 | DrChrono Slowness | minor | 2 hrs, 55 mins | Between 3:25 PM EST and 5:28 PM EST, we experienced an extreme traffic flood via our public API that caused backe...read more |
| 2023-10-29 07:34 | DrChrono System Issues Custom Data | none | 0 second | The issue with custom data fields has now been fixed by the DrChrono engineering team. We are sorry for any incon...read more |
| 2023-10-18 08:07 | DrChrono System Performance | none | 25 hrs, 43 mins | DrChrono has resolved all issues. We apologize for any inconveniences this may have caused.DrChrono has resolved all issues. We apologize for any inconveniences this may have caused. |
| 2023-10-04 18:30 | [Scheduled] DrChrono DaySheet Maintenance | maintenance | 1 hr, 3 mins | The scheduled maintenance for day sheets has been completed. We are sorry if this caused any inconveniences.The scheduled maintenance for day sheets has been completed. We are sorry if this caused any inconveniences. |
| 2023-09-11 07:19 | DrChrono Performance Issues | critical | 47 hrs, 6 mins | This incident is resolved. Thank you for your patience as we continued to monitor system performance over the las...read more |
| 2023-06-13 12:44 | Issues with clinical notes, faxing (Document-generating services) and Something Went Wrong screen | minor | 17 hrs, 21 mins | We've received an update that as of June 13th 3:37PM PDT, AWS services have been restored. DrChrono impacted func...read more |
| 2023-05-27 20:00 | [Scheduled] DrChrono Scheduled Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-03-06 09:21 | Not able to submit Quest lab orders | major | 2 hrs, 55 mins | This incident has been resolved.This incident has been resolved. |
| 2023-02-17 09:27 | Unable to join telehealth video visit from the web | minor | 10 hrs, 10 mins | This incident has been resolved.This incident has been resolved. |
| 2023-02-06 14:02 | Issue with Square: Disruption in Payment Acceptance | minor | 16 hrs, 17 mins | Message from Square: We’re no longer seeing elevated levels of payment declines and card processing activity has...read more |
| 2023-02-04 19:02 | [Scheduled] DrChrono Scheduled Maintenance | maintenance | 1 hr, 59 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-12-19 08:17 | Authentication issues with select partners connecting via API | minor | 25 hrs, 49 mins | Our team has confirmed the the issue has been resolved. If you continue to experience issues, please reach out di...read more |
| 2022-11-07 14:08 | Labcorp results temporarily suspended | major | 71 hrs, 24 mins | All affected Labcorp result files received between October 28th and November 8th have been reprocessed and are no...read more |
| 2022-11-04 08:42 | Task and message counts temporarily unavailable | minor | 69 hrs, 51 mins | Our team has confirmed that the active tasks and message counts should now be displayed correctly. System speed a...read more |
| 2022-11-03 05:44 | General system slowness on the DrChrono platform | minor | 25 hrs, 17 mins | Our team has confirmed that system issues related to site slowness have been resolved. We will be continuing main...read more |
| 2022-10-24 14:30 | Connectivity Issues Between DrChrono and LabCorp | critical | 2 hrs, 47 mins | This issue has been resolved. Please note that our system is currently working through the backlog of orders and ...read more |
| 2022-09-12 09:05 | Unable to Copy Previous Note | minor | 3 hrs, 13 mins | This incident has been resolved. Thank you for your patience while our team investigated and fixed the issue. A r...read more |
| 2022-09-10 19:00 | [Scheduled] DrChrono Scheduled Maintenance | maintenance | 1 hr, 19 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-08-30 07:22 | Quest lab ordering service outage | critical | 3 hrs, 55 mins | DrChrono is pleased to report that our engineering team has implemented a resolution to address the service outag...read more |
| 2022-08-17 11:47 | Site Wide Outage | critical | 2 hrs, 51 mins | This incident has been resolved. Thank you for your patience while our team worked to identify and solve the issu...read more |
| 2022-07-28 06:14 | Issues with accessing patient charts and previewing and signing clinical notes | minor | 4 hrs, 46 mins | After monitoring system performance for the last few hours, as well as feedback from customers, our team has conf...read more |
| 2022-07-21 07:19 | Page scrolling issue on the additional tab section for clinical notes | minor | 4 hrs, 21 mins | Our team has confirmed that the issue has been fixed. If you continue to experience problems with this function, ...read more |
| 2022-06-23 10:18 | Slowness with Clinical Notes and Patient Consent Forms previewing and signing | minor | 123 hrs, 2 mins | Since yesterday, we have continued to see regular load times with our third-party hosting platform across multipl...read more |
| 2022-06-13 07:52 | Office filter on calendar, Approval and Denial eRX refill requests, Telehealth office selection | minor | 0 second | This incident has been resolved. An RCA will be available shortly.This incident has been resolved. An RCA will be available shortly. |
| 2022-05-16 05:52 | Issues with system slowness and "bad gateway" errors while accessing DrChrono | minor | 4 hrs, 6 mins | This incident has been resolved. We apologize for the inconvenience caused today. A post-mortem will be available...read more |