Current Status: ReCharge is UP
We checked the official ReCharge status page for updates 5 mins, 5 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2024-07-18 20:57 | Updating payment methods in Affinity customer portal is currently down for a small number of stores | none | 0 second | Jul 18, 13:57 PDTResolved - This incident has been resolved.Jul 18, 12:04 PDTIdentified - The issue has been iden...read more |
| 2024-07-18 12:04 | Updating payment methods in Affinity customer portal is currently down for a small number of stores | major | 1 hr, 53 mins | This incident has been resolved.This incident has been resolved. |
| 2024-07-14 03:00 | Required Maintenance: July 13 | none | 0 second | Jul 13, 20:00 PDTCompleted - The scheduled maintenance has been completed.Jul 13, 19:00 PDTIn progress - Schedule...read more |
| 2024-07-13 19:00 | [Scheduled] Required Maintenance: July 13 | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-07-08 22:35 | Some merchant portals are not loading. Engineers are investigating. | none | 0 second | Jul 8, 15:35 PDTResolved - This incident has been resolved.Jul 8, 13:44 PDTMonitoring - A fix has been implemen...read more |
| 2024-07-08 11:19 | Some merchant portals are not loading. Engineers are investigating. | major | 4 hrs, 16 mins | This incident has been resolved.This incident has been resolved. |
| 2024-06-03 22:56 | Checkout processing delays on some Shopify Checkout stores | none | 0 second | Jun 3, 15:56 PDTResolved - This incident has been resolved.Jun 3, 15:52 PDTMonitoring - We have implemented a f...read more |
| 2024-06-03 13:08 | Checkout processing delays on some Shopify Checkout stores | minor | 2 hrs, 48 mins | This incident has been resolved.This incident has been resolved. |
| 2024-05-02 14:58 | Intermittent Third-Party Ticketing System Errors | none | 0 second | May 2, 07:58 PDTResolved - Our third-party partner has updated their incident status and connectivity of the in-...read more |
| 2024-05-02 07:29 | Intermittent Third-Party Ticketing System Errors | none | 29 mins | Our third-party partner has updated their incident status and connectivity of the in-app messaging system has bee...read more |
| 2024-05-02 03:56 | Inbound billing webhooks delays | none | 0 second | May 1, 20:56 PDTResolved - This incident has been resolved.May 1, 16:59 PDTMonitoring - A fix has been implemen...read more |
| 2024-05-01 16:16 | Inbound billing webhooks delays | minor | 4 hrs, 40 mins | This incident has been resolved.This incident has been resolved. |
| 2024-04-14 02:00 | Scheduled Maintenance | none | 0 second | Apr 13, 19:00 PDTCompleted - The scheduled maintenance has been completed.Apr 13, 18:00 PDTIn progress - Schedule...read more |
| 2024-04-13 18:00 | [Scheduled] Scheduled Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-03-01 19:20 | Admin Access Error | none | 0 second | Mar 1, 11:20 PSTResolved - This incident has been resolved.Mar 1, 10:43 PSTMonitoring - A fix has been implemen...read more |
| 2024-03-01 10:25 | Admin Access Error | critical | 55 mins | This incident has been resolved.This incident has been resolved. |
| 2024-01-25 00:05 | Some customers are unable to update payment methods for Shopify Checkout stores. | none | 0 second | Jan 24, 16:05 PSTResolved - This incident has been resolved.Jan 24, 09:49 PSTInvestigating - Shopify is aware and...read more |
| 2024-01-24 09:49 | Some customers are unable to update payment methods for Shopify Checkout stores. | none | 6 hrs, 16 mins | This incident has been resolved.This incident has been resolved. |
| 2024-01-21 03:11 | Scheduled Maintenance | none | 0 second | Jan 20, 19:11 PSTCompleted - The scheduled maintenance has been completed.Jan 20, 19:00 PSTIn progress - Schedule...read more |
| 2024-01-20 19:00 | [Scheduled] Scheduled Maintenance | maintenance | 11 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-01-19 22:18 | Discount code imports from Shopify failing | none | 0 second | Jan 19, 14:18 PSTResolved - This incident has been resolved.Jan 19, 13:53 PSTIdentified - The issue has been iden...read more |
| 2024-01-19 20:02 | Subscription portal login issue on some stores | none | 0 second | Jan 19, 12:02 PSTResolved - This incident has been resolved.Jan 19, 08:35 PSTUpdate - We’ve confirmed there was a...read more |
| 2024-01-19 13:36 | Discount code imports from Shopify failing | minor | 42 mins | This incident has been resolved.This incident has been resolved. |
| 2024-01-19 07:30 | Subscription portal login issue on some stores | minor | 4 hrs, 32 mins | This incident has been resolved.This incident has been resolved. |
| 2024-01-04 23:01 | Degraded API Response Times | none | 0 second | Jan 4, 15:01 PSTResolved - This incident has been resolved.Jan 4, 14:13 PSTMonitoring - We observed slow API re...read more |
| 2024-01-04 14:13 | Degraded API Response Times | minor | 48 mins | This incident has been resolved.This incident has been resolved. |
| 2023-12-30 09:28 | Charge processing delay | none | 0 second | Dec 30, 01:28 PSTResolved - We have seen a resolution of the issue and Charge Processing has returned to normal f...read more |
| 2023-12-30 00:32 | Charge processing delay | minor | 56 mins | We have seen a resolution of the issue and Charge Processing has returned to normal functionality.We have seen a resolution of the issue and Charge Processing has returned to normal functionality. |
| 2023-12-16 19:44 | Delayed webhooks | none | 0 second | Dec 16, 11:44 PSTResolved - This incident has been resolved.Dec 16, 07:06 PSTMonitoring - A fix has been implemen...read more |
| 2023-12-16 06:35 | Delayed webhooks | minor | 5 hrs, 9 mins | This incident has been resolved.This incident has been resolved. |
| 2023-12-14 16:55 | Components are not being added to some Bundles Orders in Shopify | none | 0 second | Dec 14, 08:55 PSTResolved - We are observing full recovery and all affected orders have been correctedDec 14, 08:...read more |
| 2023-12-14 06:42 | Components are not being added to some Bundles Orders in Shopify | minor | 2 hrs, 13 mins | We are observing full recovery and all affected orders have been correctedWe are observing full recovery and all affected orders have been corrected |
| 2023-12-07 19:30 | Shopify Checkout degraded performance | none | 0 second | Dec 7, 11:30 PSTResolved - This incident has been resolved.Dec 7, 11:21 PSTMonitoring - A fix has been implemen...read more |
| 2023-12-07 10:23 | Shopify Checkout degraded performance | minor | 1 hr, 7 mins | This incident has been resolved.This incident has been resolved. |
| 2023-11-24 23:02 | Resolved: Product updates delayed in Shopify storefronts, Recharge Dashboard, and Customer Portal du... | none | 0 second | Nov 24, 15:02 PSTResolved - This incident has been resolved.Nov 24, 14:20 PSTMonitoring - A fix has been implemen...read more |
| 2023-11-24 12:13 | Resolved: Product updates delayed in Shopify storefronts, Recharge Dashboard, and Customer Portal du... | minor | 2 hrs, 49 mins | This incident has been resolved.This incident has been resolved. |
| 2023-11-14 22:33 | Issues indexing selling_plan causing Shopify Block / 2.0 widget to not load | none | 0 second | Nov 14, 14:33 PSTResolved - Our team has implemented a fix and this issue has now been resolved.Nov 14, 13:58 PST...read more |
| 2023-11-14 13:31 | Issues indexing selling_plan causing Shopify Block / 2.0 widget to not load | minor | 1 hr, 2 mins | Our team has implemented a fix and this issue has now been resolved.Our team has implemented a fix and this issue has now been resolved. |
| 2023-11-01 23:35 | Data Processing Delays | none | 0 second | Nov 1, 16:35 PDTResolved - This incident has been resolved.Nov 1, 12:22 PDTMonitoring - We are seeing processin...read more |
| 2023-11-01 08:25 | Data Processing Delays | minor | 8 hrs, 10 mins | This incident has been resolved.This incident has been resolved. |
| 2023-10-26 18:21 | Customer portal login not submitting account connection token for some stores | none | 0 second | Oct 26, 11:21 PDTResolved - This issue has now been resolved and customers should be able to log in as normal.Oct...read more |
| 2023-10-24 06:59 | Customer portal login not submitting account connection token for some stores | minor | 52 hrs, 22 mins | This issue has now been resolved and customers should be able to log in as normal.This issue has now been resolved and customers should be able to log in as normal. |
| 2023-10-22 04:00 | Scheduled Maintenance | none | 0 second | Oct 21, 21:00 PDTCompleted - The scheduled maintenance has been completed.Oct 21, 20:00 PDTIn progress - Schedule...read more |
| 2023-10-21 20:00 | [Scheduled] Scheduled Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-09-29 18:59 | Recharge API down | none | 0 second | Sep 29, 11:59 PDTResolved - This incident has been resolved.Sep 29, 11:56 PDTUpdate - We are continuing to work o...read more |
| 2023-09-29 11:25 | Recharge API down | critical | 34 mins | This incident has been resolved.This incident has been resolved. |
| 2023-09-26 22:53 | Elevated traffic to product search causing slower performance | none | 0 second | Sep 26, 15:53 PDTResolved - This incident has been resolved.Sep 26, 13:37 PDTUpdate - We are continuing to work o...read more |
| 2023-09-26 09:34 | Elevated traffic to product search causing slower performance | minor | 6 hrs, 19 mins | This incident has been resolved.This incident has been resolved. |
| 2023-09-13 22:05 | Some Shopify stores experiencing errors with products | none | 0 second | Sep 13, 15:05 PDTResolved - This issue is now resolved.Sep 13, 10:08 PDTUpdate - Our team is seeing majority impr...read more |
| 2023-09-13 07:16 | Some Shopify stores experiencing errors with products | critical | 7 hrs, 49 mins | This issue is now resolved.This issue is now resolved. |