Current Status: Ocrolus is UP
We checked the official Ocrolus status page for updates 2 mins, 34 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2024-08-01 14:18 | Authentication and Login errors | major | 34 mins | Our authentication service has returned to normal performance.Our authentication service has returned to normal performance. |
| 2024-06-28 11:59 | Document Processing Delays | major | 1 hr, 7 mins | Our document verification system has fully recovered and we have returned to normal operations.Our document verification system has fully recovered and we have returned to normal operations. |
| 2024-06-25 12:08 | Document Processing Delays | major | 1 hr, 57 mins | Our document processing system has returned to normal operations and we have completed work on the backlog of ove...read more |
| 2024-06-18 14:59 | Document Processing Delays | major | 8 hrs, 14 mins | Our document processing system has returned to normal operations so we are resolving this incident. We expect ...read more |
| 2024-05-29 15:27 | Detect Processing Delays | minor | 4 hrs, 35 mins | The backlog has been processed completely and service has returned to normal.The backlog has been processed completely and service has returned to normal. |
| 2024-05-28 17:06 | Detect Processing Delays | minor | 5 hrs, 30 mins | The backlog has been processed completely and service has returned to normal.The backlog has been processed completely and service has returned to normal. |
| 2024-04-17 11:30 | Impacted Dashboard Login | none | 0 second | Our 3rd party authentication provider, auth0, experienced a roughly 15 minute outage this morning that prevented ...read more |
| 2024-04-09 13:00 | Detect Delays | minor | 0 second | Detect signal generation and webhooks were delayed up to 11 minutes between 10am and 2pm ET.Detect signal generation and webhooks were delayed up to 11 minutes between 10am and 2pm ET. |
| 2024-04-03 06:35 | Analytics Processing Delay | none | 0 second | Apr 3, 02:35 EDTResolved - All affected books have been re-processed and book.analytics_v2.generated webhook not...read more |
| 2024-04-02 03:04 | Detect Outage | none | 0 second | Apr 1, 23:04 EDTResolved - The backlog has been processed completely and Detect is fully functional.Apr 1, 22:4...read more |
| 2024-03-27 12:18 | API Outage | critical | 35 mins | This incident was caused by a significant spike in API calls, which caused database performance issues. We are ma...read more |
| 2024-03-19 11:11 | Intermittent API Failures | major | 27 mins | This incident has resolved. The Ocrolus API is fully operational.This incident has resolved. The Ocrolus API is fully operational. |
| 2024-03-12 11:08 | Financial Analysis (Legacy) Unavailable | minor | 1 hr | The changes deployed earlier today have been reverted, and the legacy Financial Analysis feature is working again...read more |
| 2024-02-28 11:53 | Webhook Notification Delays | minor | 0 second | Between 11:53am and 12:22pm ET, webhook notifications were delayed up to 11 minutes due to a spike in uploads to ...read more |
| 2024-02-22 13:32 | Overdue Documents | minor | 29 mins | Due to a software deployment, documents uploaded between 10:30am and 1:30pm ET experienced increased turnaround t...read more |
| 2024-02-21 15:31 | Webhook Notification Delays | major | 37 mins | Webhook notification processing is back to normal (i.e. under 60 seconds). This incident was caused by a failing...read more |
| 2024-02-14 15:39 | Analytics API Errors | minor | 0 second | Between 3:39pm and 3:43pm ET, the Ocrolus API returned an incomplete JSON response for the Book summary endpoint ...read more |
| 2024-02-12 15:15 | Webhook and Email Notification Delays | minor | 0 second | Between approximately 3:15pm and 7:15pm ET, webhook and email notifications were delayed up to 25 minutes. This ...read more |
| 2024-02-12 08:50 | Income Calculator Outage | minor | 0 second | Between approximately 8:50am ET on Monday to 1:00pm ET on Tuesday (February 13th), we failed to calculate income ...read more |
| 2024-02-05 17:28 | Analytics API Failures | minor | 1 hr, 35 mins | This incident has been resolved.This incident has been resolved. |
| 2024-02-02 07:15 | Lender Analytics Export Failures | minor | 0 second | Between 7:15am and 1:30pm ET, clients may have received an error when attempting to export Lender Analytics from ...read more |
| 2024-01-22 13:40 | Overdue Documents | major | 9 hrs, 17 mins | Our human-in-the-loop verification system has been stable for about 6 hours, so we are resolving this incident. ...read more |
| 2024-01-02 12:10 | Overdue Documents | major | 7 hrs, 3 mins | We have completed processing the backlog. We will continue our investigation of the incident and will provide a ...read more |
| 2023-12-28 12:29 | Overdue Documents | major | 6 hrs, 12 mins | We have completed processing the backlog. We will continue our investigation of the incident and will provide a ...read more |
| 2023-12-13 17:08 | Duplicate Transactions | major | 3 hrs, 20 mins | All affected documents have been reprocessed.All affected documents have been reprocessed. |
| 2023-12-12 15:30 | Email Notifications Outage | major | 0 second | Our email notification system failed to deliver BOOK_VERIFIED events and password reset emails from approximately...read more |
| 2023-12-12 00:40 | API Errors for Plaid Imports | minor | 0 second | Between 12:40am and 10:27am ET on December 12th, API requests to import Plaid data returned a 500 error. This wa...read more |
| 2023-12-11 19:21 | Partial Detect Outage | major | 0 second | Due to a software deployment, we failed to generate Detect signals for some documents processed through Instant b...read more |
| 2023-12-04 16:37 | Overdue Documents | minor | 7 hrs, 13 mins | We again experienced performance issues with our human-in-the-loop verification system between approximately 10:3...read more |
| 2023-12-01 14:48 | Notification Delays | minor | 0 second | Due to a software deployment, email and webhook notifications were not sent between 2:48pm and 4:10pm ET. The re...read more |
| 2023-11-30 10:44 | Analytics API 404 Errors | minor | 0 second | Between 10:44am ET on November 30th and 9:01am ET on December 1st, a small percentage (< 0.6 %) of API request...read more |
| 2023-11-20 15:04 | Analytics API Outage | minor | 1 hr, 54 mins | Webhook notifications for the book.analytics_v2.generated event have been sent for all the affected books.Webhook notifications for the book.analytics_v2.generated event have been sent for all the affected books. |
| 2023-11-16 21:54 | API and Dashboard Outage | minor | 0 second | A database migration on one of our primary databases caused intermittent failures and increased response times fo...read more |
| 2023-11-03 16:46 | Email Notifications Outage | major | 2 hrs, 57 mins | We resolved the issue for BOOK_VERIFIED email notifications at 6:25pm ET by falling back on our legacy notificati...read more |
| 2023-10-30 16:00 | Dashboard Outage | minor | 0 second | The Ocrolus Dashboard was unavailable for 30 minutes between 3:55pm and 4:25pm ET, at which point service was res...read more |
| 2023-10-17 03:40 | API Outage | critical | 0 second | The Ocrolus API and Dashboard were unavailable for 36 minutes between 3:40am and 4:16am ET, at which point servic...read more |
| 2023-10-06 16:54 | Overdue Documents | major | 3 hrs, 12 mins | This incident was caused by a spike in uploads that exploited a bug in the caching system used by our human-in-th...read more |
| 2023-10-05 21:04 | API Outage | critical | 0 second | The Ocrolus API and Dashboard were unavailable for 3 hours and 7 minutes between 9:04pm on October 6th and 12:11a...read more |
| 2023-09-29 16:35 | Overdue Documents | minor | 1 hr, 43 mins | Our human-in-the-loop verification system is fully operational again. This incident was caused by a spike in upl...read more |
| 2023-09-20 08:30 | Overdue Documents | minor | 0 second | A software deployment caused a degradation in performance for our human-in-the-loop document verification system ...read more |
| 2023-09-20 04:00 | Overdue Documents | minor | 0 second | A software deployment caused the verification process to stop for some pay stub documents uploaded between approx...read more |
| 2023-09-19 22:14 | Intermittent API Failures | minor | 0 second | A database migration on one of our primary databases caused intermittent failures and increased response times fo...read more |
| 2023-09-19 07:30 | Intermittent API Failures | minor | 0 second | An automated SSL certificate update on our web servers caused intermittent API failures and increased response ti...read more |
| 2023-09-06 18:13 | Overdue Documents | minor | 44 mins | We have finished processing all the documents that were in the backlog, and our human-in-the-loop document verifi...read more |
| 2023-08-18 11:00 | Intermittent API Failures | minor | 0 second | The Ocrolus API failed intermittently with 502 errors with the majority of the errors occurring between 11:15am a...read more |
| 2023-08-09 09:00 | API Errors for Pay Stubs | minor | 0 second | Two software deployments had a negative impact on the Ocrolus API endpoints used for fetching pay stub data (/v2/...read more |
| 2023-06-21 19:35 | Overdue Documents | minor | 1 hr, 29 mins | All docs affected by this incident have completed verification, and their average time overdue was 3 hours and 2 ...read more |
| 2023-06-13 16:21 | AWS Outage | minor | 0 second | Today's AWS outage had a minor impact on the Ocrolus API. Twelve document uploads failed between 4:21pm and 4:26...read more |
| 2023-05-10 11:58 | Overdue Documents | major | 21 hrs, 53 mins | This incident has been resolved and our human-in-the-loop document verification system has been fully functional ...read more |
| 2023-05-01 12:15 | Overdue Documents | major | 0 second | An internal automation test inadvertently caused latency for our human-in-the-loop document processing system sta...read more |