Current Status: nylas is UP
We checked the official nylas status page for updates 1 min, 23 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2024-06-10 02:35 | US - API - increase in 500 "Internal API errors" across all API endpoints | critical | 1 hr, 52 mins | All API endpoints are working as expected now. We aren't seeing any more occurrences of the Internal Server Error...read more |
| 2024-06-08 12:00 | [Scheduled] US - Network Infrastructure Upgrade on 2024-06-08 | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-06-01 06:00 | [Scheduled] US - Network Infrastructure Upgrade on 2024-06-01 | maintenance | 5 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-04-14 21:00 | [Scheduled] US & EU Database Maintenance | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-04-08 14:43 | US - Elevated e-mail sync delays for Google accounts | minor | 37 mins | We are now done processing the accumulated backlog and synchronization performance for Google accounts is back to...read more |
| 2024-03-19 06:44 | [US] [EU] Office365 accounts seeing degraded sync performance and authentication failures | minor | 51 hrs, 13 mins | This incident has been resolved.This incident has been resolved. |
| 2024-03-15 09:50 | [Scheduled] Update to Nylas' Subprocessors list | maintenance | 0 second | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-03-10 01:00 | [Scheduled] US & EU Database Maintenance | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-03-05 02:49 | [US] Elevated rate of 500 errors across various endpoints. | minor | 1 hr, 3 mins | This incident has been resolved.This incident has been resolved. |
| 2024-03-04 18:38 | Temporary Sync Delays | none | 0 second | We have identified and fully resolved a synchronization issue affecting a limited number of accounts. As a result...read more |
| 2024-02-20 21:09 | Microsoft is reporting authentication issues for Outlook.com users that may impact a small fraction ... | -7 second | No description | |
| 2024-02-19 07:43 | US - Increase of 504 errors with “Unknown connection error” on the /send endpoint for IMAP accounts | minor | 9 hrs, 37 mins | We continue to see the impacted customers' errors at normal levels, so we are marking this incident as resolved.We continue to see the impacted customers' errors at normal levels, so we are marking this incident as resolved. |
| 2024-02-01 03:15 | US - Synchronization - Data processing delays - Experiencing slow synchronization for some accounts. | minor | 7 hrs, 9 mins | This incident has been resolved.This incident has been resolved. |
| 2024-01-25 12:56 | US - Elevated rate of 520 API errors across Scheduler, API and Dashboard | minor | 12 mins | This incident has been resolved.This incident has been resolved. |
| 2024-01-25 12:54 | EU and US | 500 Error when connecting Google Account | minor | 13 mins | This incident has been resolved.This incident has been resolved. |
| 2024-01-24 02:47 | EU & US | Some free Outlook, Hotmail and Live accounts are going invalid | minor | 10 hrs, 47 mins | We are seeing levels of free Outlook.com / Hotmail / Live accounts turning invalid back to normal levels. This in...read more |
| 2024-01-22 12:06 | US - Elevated e-mail sync delays for Google accounts | minor | 1 hr, 22 mins | We have consumed the backlog of messages and seeing things working normally now. We are resolving this incindent.We have consumed the backlog of messages and seeing things working normally now. We are resolving this incindent. |
| 2024-01-13 21:00 | [Scheduled] US & EU Database Maintenance | maintenance | 23 hrs, 30 mins | The scheduled maintenance will be fully completed by January 14th at 8:30 pm PST.The scheduled maintenance will be fully completed by January 14th at 8:30 pm PST. |
| 2023-12-22 12:55 | US - Nylas Scheduler isn’t loading | critical | 1 hr, 8 mins | This incident has been resolved.This incident has been resolved. |
| 2023-12-18 02:45 | EU | Issues authenticating Microsoft accounts | minor | 2 hrs, 17 mins | The deployment process is complete and the fix has been tested successfully. Users can now connect their accounts...read more |
| 2023-11-16 10:41 | Elevated rate of API 500 Errors with the `/send` endpoint on the US datacenter | minor | 1 hr, 11 mins | This incident has been resolved.This incident has been resolved. |
| 2023-10-20 02:31 | EU | Newly created accounts in EU delay in initial synchronising | minor | 71 hrs, 58 mins | The issue was resolved on Friday @ 18:00 UTC. Accounts upon connecting are now running immediately.The issue was resolved on Friday @ 18:00 UTC. Accounts upon connecting are now running immediately. |
| 2023-09-18 19:23 | Elevated API latency on the US datacenter | minor | 4 hrs, 50 mins | This incident has been resolved.This incident has been resolved. |
| 2023-09-08 09:05 | [Scheduled] Update to Nylas' Subprocessors list | maintenance | 0 second | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-08-30 06:25 | Increase of API latencies in the EU Datacenter. | minor | 25 mins | This incident has been resolved.This incident has been resolved. |
| 2023-08-24 09:01 | Elevated rate of 500 and 503 errors on multiple API endpoints on the US datacenter | minor | 53 mins | This incident has been resolved.This incident has been resolved. |
| 2023-08-23 12:15 | Elevated rate of 500 errors on multiple API endpoints on the US datacenter | minor | 1 hr, 9 mins | This incident has been resolved.This incident has been resolved. |
| 2023-08-18 10:05 | [Scheduled] Update to Nylas' Subprocessor List | maintenance | 0 second | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-08-16 09:19 | Elevated rate of 500 errors | minor | 41 mins | This incident has been resolved.This incident has been resolved. |
| 2023-08-11 14:00 | [Scheduled] Tuning Firewalls | maintenance | 1 hr, 1 min | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-07-21 13:00 | [Scheduled] US & EU Database Maintenance | maintenance | 60 hrs, 1 min | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-07-17 18:00 | [Scheduled] US Memorystore maintenance. | maintenance | 1 hr, 1 min | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-07-17 09:18 | Delays in processing webhooks for the US Datacenter | minor | 22 mins | After closely monitoring the results, we can confirm the webhook latency are back to normal, we are closing this ...read more |
| 2023-07-14 06:10 | [Scheduled] Update to Nylas' Subprocessor List | maintenance | 0 second | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-07-13 07:53 | Elevated rate of 404 errors on GET /messages/<message id> endpoint for Microsoft Exchange / Office 3... | minor | 3 hrs, 8 mins | This incident has been resolved.This incident has been resolved. |
| 2023-07-06 17:30 | [Scheduled] US & EU | Memorystore maintenance on 2023-07-06 | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-07-04 03:09 | EU (Ireland) Dashboard is currently unavailable | none | 21 mins | The expired certificate has been renewed and the issue has now been resolved. The dashboard is available againThe expired certificate has been renewed and the issue has now been resolved. The dashboard is available again |
| 2023-06-23 13:29 | Elevated rate of 500 errors and accounts in partial state | minor | 18 mins | We are seeing API error rate and partial accounts being back to normal levels. Please reach out to support@nylas....read more |
| 2023-06-22 13:00 | [Scheduled] EU | Database maintenance on 2023-06-22 | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-06-08 19:00 | [Scheduled] US & EU | Database maintenance on 2023-06-08 | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-06-06 07:57 | US | Elevated API latencies and elevated rate of 520 errors | major | 8 hrs, 7 mins | We are seeing our service restored to normal levels and maintaining performance. We will be marking this inciden...read more |
| 2023-06-01 18:00 | [Scheduled] US | DB maintenance | Thursday June 01 1800 - 1930 PST | maintenance | 1 hr, 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-05-18 18:00 | [Scheduled] US | Scheduler DB maintenance | Thursday May 18 1800 - 1900 PST | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-05-17 06:23 | Intermittent Errors on Scheduler | none | 1 hr, 45 mins | This incident has been resolved. We will continue to monitor performance. Once again, we apologize for any issues...read more |
| 2023-05-10 00:30 | US Elevated 503's starting at 03:30 EST mitigated by 06:30 EST | none | 0 second | We discovered an errant process that affected our SQL servers, source was identified and stopped. Currently mon...read more |
| 2023-05-05 08:03 | Elevated Sync Times | minor | 42 mins | This incident has been resolved. The fix has been successfully deployed, and all sync times have returned to norm...read more |
| 2023-05-02 18:00 | [Scheduled] US | Scheduler DB maintenance | Tuesday May 02 1800 - 1830 PST | maintenance | 32 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-05-02 06:55 | Synchronization delays for Gmail accounts in the US datacenter | minor | 1 hr, 36 mins | We are done processing the backlog of received messages. Gmail accounts sync latencies should be back to normal l...read more |
| 2023-04-27 06:23 | Spike in 500 & 503 errors across all endpoints | minor | 1 hr, 17 mins | This incident has been resolved.This incident has been resolved. |
| 2023-04-25 18:00 | [Scheduled] US | Scheduler DB maintenance | Tuesday April 25 1800 - 1830 PST | maintenance | 31 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |