Current Status: loopup is UP
We checked the official loopup status page for updates 3 mins ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2024-09-24 15:40 | Cloud Telephony - Microsoft Teams - Some calls may experience one way audio | minor | 18 hrs, 37 mins | We are continuing to work with Microsoft to clarify the issue identified yesterday. Separately, Microsoft has pos...read more |
| 2024-08-01 12:30 | [Scheduled] Cloud Telephony - Oceania | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-07-25 18:00 | [Scheduled] Cloud Telephony - South Africa | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-07-23 11:13 | Cloud Telephony - Admin Portal - Reporting Dashboard | minor | 0 second | We are pleased to inform you that a fix has been released in production and normal service has been restored. As ...read more |
| 2024-07-19 08:22 | Microsoft outage affecting Remote Meetings and Operator Assisted Events | major | 58 hrs, 47 mins | We are pleased to inform you that normal service has been restored across all LoopUp services. Thank you for your...read more |
| 2024-07-12 07:39 | Cloud Telephony / Remote Meetings - Asia-Pacific - Degraded Performance | major | 72 hrs, 36 mins | After monitoring over the weekend, we are now confident that the issue affecting our platform in the Asia-Pacific...read more |
| 2024-06-14 13:01 | Cloud Telephony - Vietnam - Domestic Outbound Calls | minor | 0 second | We are pleased to inform you that the issue has been resolved. Calls to Vietnamese numbers are now stable and exh...read more |
| 2024-06-10 07:00 | [Scheduled] Scheduled Maintenance - LoopUp Remote Meetings Audio Conferencing - Dial In number (Ital... | maintenance | 10 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-05-30 15:48 | Cloud Telephony - Singapore - External Transfers | minor | 0 second | We are pleased to inform you that the issue has been resolved. Calls to Singaporean numbers can now be successful...read more |
| 2024-03-27 13:00 | [Scheduled] Cloud Telephony - Asia-Pacific | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-03-20 10:00 | [Scheduled] Cloud Telephony - Oceania | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-03-07 21:00 | [Scheduled] Cloud Telephony - South Africa | maintenance | 0 second | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-03-06 09:00 | [Scheduled] Direct Routing - Session Border Controllers (SBCs) Certificates | maintenance | 0 second | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-02-23 00:00 | [Scheduled] Cloud Telephony - South Africa | maintenance | 0 second | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-01-15 14:33 | Remote Meetings [Users may not be able to create a new meeting room from account.loopup.com] | minor | 41 mins | Our Teams have been able to identify the cause of this issue and implement a resolution as of 15:00 GMT on the 15...read more |
| 2023-12-05 15:42 | Cloud Telephony - Admin Portal - Reporting Dashboard | minor | 41 hrs, 48 mins | A fix has been implemented to ensure that all activity from the 27th of November 2023 is now being populated into...read more |
| 2023-10-04 15:14 | Cloud Telephony - North America Operator Connect - Inbound Call Drops | minor | 1 hr, 36 mins | We are pleased to inform you that we have implemented a workaround while our downstream carrier continues its inv...read more |
| 2023-10-03 19:28 | Cloud Telephony - North America Operator Connect - Inbound Call Drops | minor | 14 hrs, 44 mins | Further testing concludes that the incident is resolved and normal service has been restored. If you experience a...read more |
| 2023-09-25 10:43 | Cloud Telephony - China - International calls to China via LoopUp DDIs | minor | 4 hrs, 41 mins | We have received communication from domestic carriers indicating that, going forward, international calls will be...read more |
| 2023-09-12 13:31 | Cloud Telephony - EMEA - Some outbound calls may not connect successfully | major | 1 hr, 33 mins | Microsoft has acknowledged the incident and confirmed that it was caused by a recent code change. They were able ...read more |
| 2023-08-02 19:51 | Cloud Telephony Admin Portal Access | minor | 13 hrs, 40 mins | This incident is now resolved and normal service has been restored. If you experience any further disruption, ple...read more |
| 2023-07-07 12:08 | [Scheduled] MC540239 - Microsoft Teams Session Initiation Protocol (SIP) Endpoint TLS Root Certifica... | maintenance | 0 second | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-06-27 09:33 | Remote Meetings - Audio Conferencing - UK Toll Free | minor | 30 hrs, 13 mins | The issue affecting calls to certain LoopUp UK Toll Free numbers has been resolved. Normal service has been resto...read more |
| 2023-06-16 18:12 | Cloud Telephony Admin Portal Provisioning Delays | minor | 68 hrs, 40 mins | This incident has been resolved. If you experience any other issues, please contact us at support@loopup.com.This incident has been resolved. If you experience any other issues, please contact us at support@loopup.com. |
| 2023-06-01 15:34 | Issues when placing outbound calls to China impacting Cloud Telephony Direct Routing and Remote Meet... | minor | 97 hrs, 41 mins | Further testing concludes that the incident is resolved and normal service has been restored. If you experience a...read more |
| 2023-04-25 07:37 | Cloud Telephony APAC - Erroneous Call Drops | none | 3 hrs, 9 mins | We've performed the necessary diagnostics and confirmed that the issue is fully resolved. If you experience any f...read more |
| 2023-04-05 12:16 | Cloud Telephony Admin Portal - Manage Phone Users | minor | 6 hrs, 55 mins | This incident has been resolved. Replication times for adding and removing users are back to normal. If you exper...read more |
| 2023-03-20 11:00 | Cloud Telephony - Admin Portal - Reporting Dashboard | minor | 22 hrs, 15 mins | A fix has been implemented to ensure that all activity from the 20th of March 2023 is now being populated in the ...read more |
| 2023-03-07 11:47 | [Scheduled] Cloud Telephony - Direct Routing - Users with extensions | maintenance | 0 second | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-01-27 12:54 | Cloud Telephony Admin Portal - Phone Users | minor | 74 hrs, 44 mins | This incident has been resolved. Replication times are back to normal. If you experience any other issues, please...read more |
| 2023-01-25 09:00 | Microsoft Services Outage on the 25th January 2023 | minor | 4 hrs, 49 mins | Our Team believe that the action taken to resolve this issue, by Microsoft at 09:59 GMT today, has effectively re...read more |
| 2022-11-05 09:00 | [Scheduled] Scheduled maintenance - LoopUp Cloud Telephony - Admin Portal | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-10-22 12:00 | [Scheduled] Cloud Telephony Admin Portal | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-10-11 09:18 | Cloud Telephony - Direct Routing AUSTL - Some outbound calls may not connect successfully | minor | 3 hrs, 2 mins | We have taken steps to resolve this issue and believe it is now fully resolved. If you experience any new issues,...read more |
| 2022-09-07 17:46 | Remote Meetings - Account & Admin Portal (account.loopup.com) - accessibility issues caused by Micro... | minor | 3 hrs, 4 mins | This incident has been resolved.This incident has been resolved. |
| 2022-09-07 17:44 | Cloud Telephony - Admin Portal - accessibility issues caused by Microsoft Azure outage | major | 3 hrs, 7 mins | This incident has been resolved.This incident has been resolved. |
| 2022-08-25 14:38 | Cloud Telephony - Direct Routing Americas - | minor | 19 hrs, 19 mins | All of our internal testing has been successful and we believe that this issue has now been resolved, as of 23:00...read more |
| 2022-08-19 08:51 | Remote Meetings - Apps - Delegates may not have been able to access Host's meeting rooms from LoopUp... | none | 0 second | Between 18:35 BST on Friday 12th August and 04:00 BST on Saturday 13th August, Users who are delegates for others...read more |
| 2022-08-09 00:30 | Remote Meetings - Audio Conferencing - Unexpected call-drops impacting some attendees who dialled-in | none | 0 second | An investigation has found that, between 9th-11th August 2022, attendees who dialled into their LoopUp Remote Mee...read more |
| 2022-05-23 13:58 | [NO IMPACT] Information about DEV-0537 - Microsoft Security Update | none | 0 second | The LoopUp Network Operations Security Team have completed all of their assessments and has confirmed that there ...read more |
| 2022-05-20 17:00 | [Scheduled] Scheduled maintenance - LoopUp Cloud Telephony - Admin Portal | maintenance | 4 hrs, 1 min | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-05-09 15:41 | [Unable to display the current Teams data] Cloud Telephony - Admin Portal | minor | 207 hrs, 35 mins | Our Team have now confirmed that this issue has been resolved. If you would like any further information about ou...read more |
| 2022-04-28 14:03 | Cloud Telephony - Making/receiving calls on Teams | minor | 41 mins | As per Microsoft's most recent update, this issue has been marked as resolved as of Thursday 28th April 2022 at 1...read more |
| 2022-04-07 15:01 | Cloud Telephony EMEA - One Way Audio | major | 1 hr, 14 mins | The incident has been resolved. If you would like any further information about our investigation or experience a...read more |
| 2022-03-16 14:48 | Cloud Telephony - No audio and unexpected call drops at 30s duration impacting some inbound calls | minor | 24 hrs, 21 mins | Our Teams have been monitoring this issue and have marked it as resolved as of 11:30 UTC on Thursday 17th March 2...read more |
| 2022-03-16 09:37 | Remote Meetings - Audio Conferencing - Connection issues when dialling toll/local Norwegian dial-in ... | minor | 47 hrs, 9 mins | Our Teams are still working with relevant carriers to ensure the impacted remote meetings dial-in numbers are rei...read more |
| 2022-02-23 14:35 | Operator Assisted Events - Audio Platform - Attendees may experience issues when connecting on US To... | minor | 23 hrs, 51 mins | Our Network Operations Team have confirmed that this issue has now been completely resolved. If you experience a...read more |
| 2022-02-03 17:21 | Cloud Telephony - Direct Routing Americas - dead air impacting some inbound calls (AMER) | minor | 91 hrs, 46 mins | Our Teams have been monitoring this issue and have marked it as resolved as of 12:00 GMT / 07:00 EST / 04:00 PST ...read more |
| 2022-01-23 12:21 | [NO IMPACT] Information about Log4j Vulnerability (CVE-2021-45046/CVE-2021-45105) | maintenance | 121 hrs, 53 mins | This incident has now been resolved, with no impact to any of our platforms or services. If you have any question...read more |
| 2021-12-28 08:00 | [Scheduled] Scheduled maintenance - LoopUp Remote Meetings Audio Conferencing - Dial-In numbers (Ind... | maintenance | 24 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |