Current Status: Kisi is UP
We checked the official Kisi status page for updates 3 mins, 24 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2024-05-31 07:50 | Email delivery issues | minor | 2 hrs, 9 mins | Fix implemented by our email service provider seems to have fixed the issue. All our outgoing emails have been de...read more |
| 2024-05-27 13:32 | Email delivery issues | none | 1 hr, 15 mins | Our email delivery provider has implemented a fix and is monitoring the results. Emails are being delivered succ...read more |
| 2024-04-11 14:12 | Elevated API error rates | critical | 8 mins | The release has been rolled back. Unlock failure rates and API error rates are back to normal.The release has been rolled back. Unlock failure rates and API error rates are back to normal. |
| 2024-03-24 05:00 | Camera snapshot failure rate | none | 29 hrs, 15 mins | Cisco Meraki camera snapshots are working normally. The elevated error rates could be attributed to a single Kisi...read more |
| 2024-03-07 12:02 | API service outage | minor | 0 second | We experienced a short (less than 10 minutes) API outage. As a result, unlocks via cloud were failing and web das...read more |
| 2024-01-25 15:11 | Isolated unlock failures and incorrect unlock events reporting for users that belong to groups with ... | minor | 23 hrs, 42 mins | All incorrect unlock events have been fixed.All incorrect unlock events have been fixed. |
| 2023-06-09 23:41 | Unusual background job latency | critical | 1 hr, 12 mins | Our systems are processing jobs at their normal rate again.Our systems are processing jobs at their normal rate again. |
| 2023-03-09 17:09 | DNS issues in South America | major | 1 hr, 55 mins | Our DNS provider has deployed a fix and this incident should be resolved. We are taking actions to avoid similar ...read more |
| 2023-02-27 13:10 | Elevated error rate | minor | 1 hr, 22 mins | This incident has been resolved.This incident has been resolved. |
| 2023-02-21 17:37 | Email delivery delays | minor | 17 hrs, 12 mins | Our email provider is reporting degraded performance, but we are not seeing any unusual email delivery delays at ...read more |
| 2023-02-03 13:20 | Failing unlocks | major | 44 mins | This incident has been resolved.This incident has been resolved. |
| 2023-01-25 08:44 | Azure connectivity outage | minor | 2 hrs, 14 mins | The Azure networking issue has been resolved. Please visit Azure status history for more information: https://az...read more |
| 2022-12-29 12:35 | Increased API response times | minor | 4 hrs, 45 mins | The issue has been resolved as of 3:46 PM, Dec 29, 2022 (UTC).The issue has been resolved as of 3:46 PM, Dec 29, 2022 (UTC). |
| 2022-11-22 16:05 | API incident | none | 0 second | An API issue was affecting the availability of the following features between 11:12 and 16:04 UTC: - Creating new...read more |
| 2022-11-04 12:05 | Email delivery delays | none | 1 hr, 38 mins | This incident has been resolved.This incident has been resolved. |
| 2022-10-24 18:38 | [Scheduled] Kisi API background jobs maintenance | maintenance | 37 mins | The maintenance has been completed.The maintenance has been completed. |
| 2022-10-18 19:42 | [Scheduled] Kisi API maintenance | maintenance | 26 mins | The maintenance is completed.The maintenance is completed. |
| 2022-10-18 10:24 | [Scheduled] Kisi API maintenance | maintenance | 8 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-10-04 13:58 | Minor service outage | none | 0 second | Between 12:16 UTC and 12:50 UTC we experienced problems updating controller and reader configurations. This impac...read more |
| 2022-09-22 08:58 | Email delivery issues | major | 32 mins | This incident has been resolved.This incident has been resolved. |
| 2022-09-21 05:00 | [Scheduled] Kisi API maintenance | maintenance | 1 hr, 1 min | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-09-20 05:00 | [Scheduled] Kisi API maintenance | maintenance | 53 mins | A certificate issue was discovered during this maintenance. The issue caused an unexpected spike in error rates. ...read more |
| 2022-09-04 06:00 | [Scheduled] Kisi API maintenance | maintenance | 1 hr, 1 min | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-09-03 07:00 | [Scheduled] API maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2022-07-28 17:52 | Major service outage | major | 2 hrs, 8 mins | This incident has been resolved.This incident has been resolved. |
| 2022-07-22 08:22 | API unavailable | critical | 3 mins | The Kisi API was unavailable for just under three minutes, from 08:22:45 to 08:25:33 UTC. Our investigation show...read more |
| 2022-07-08 20:56 | Google Integration authentication problems | minor | 52 mins | The incident has been resolved and it is now possible to authenticate Google Calendar and Google Directory integr...read more |
| 2022-06-30 13:11 | Email delivery issues | major | 34 mins | Email delivery is working again.Email delivery is working again. |
| 2022-06-27 09:49 | Increased error rate | minor | 11 hrs, 9 mins | A fix has been deployed and we are monitoring the results.A fix has been deployed and we are monitoring the results. |
| 2022-06-09 20:52 | Azure user provisioning temporarily disabled | minor | 86 hrs, 59 mins | A fix has been deployed and we will continue to monitor performance.A fix has been deployed and we will continue to monitor performance. |
| 2022-06-09 08:40 | Azure user provisioning temporarily disabled | minor | 5 hrs, 22 mins | Azure user provisioning is working again.Azure user provisioning is working again. |
| 2022-02-24 16:51 | Service outage | major | 30 mins | Our underlying platform provider is back up and service has been restored. We continue to monitor the situation c...read more |
| 2022-02-03 10:41 | API is experiencing issues | critical | 1 hr, 23 mins | The system is now back up. We are constantly working on various resilience improvements to the API. As part of o...read more |
| 2021-09-22 09:00 | Service outage | major | 0 second | An issue with a release caused failing API calls and background jobs for less than 10 minutes. The issue has been...read more |
| 2021-02-19 02:00 | Webhooks processing slower than normal | minor | 0 second | Our webhook integration handling was under heavy load which resulted in webhooks being processed slower than norm...read more |
| 2021-02-10 17:00 | Service outage | major | 32 mins | Error rates and throughput are back to normal.Error rates and throughput are back to normal. |
| 2019-09-25 10:38 | Issues with OfficeRnD integration | none | 3 hrs, 7 mins | Emails are no longer being resent.Emails are no longer being resent. |
| 2018-01-18 11:00 | [Scheduled] Feature Release for Kisi's Controller OS (1.1.0) | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2018-01-02 13:01 | [Scheduled] Feature Release for Kisi's Web App (3.7.0) | maintenance | 0 second | Changes: - Arrival hours are implemented - Attendance days are implemented - Notifications are implemented ...read more |
| 2018-01-02 10:10 | [Scheduled] Feature Release for Kisi's API (3.7.0) | maintenance | 0 second | Changes: - Exciting update! We added notifications to the API and web app. You'll now be able to watch places,...read more |
| 2017-12-08 20:04 | [Scheduled] Feature Release for Kisi's Data Microservice (1.1.0 - 1.3.0) | none | 2 mins | Update finished.Update finished. |
| 2017-12-08 19:58 | [Scheduled] Maintenance Release for Kisi's Messaging Microservice (1.0.1) | none | 2 mins | Update finished.Update finished. |
| 2017-11-07 12:01 | [Scheduled] Maintenance Release for Kisi's Reader OS (1.3.20-620) | maintenance | 14 mins | The scheduled maintenance has been completed. Changes: - Brings back the blue-blinking LEDs during unlock.The scheduled maintenance has been completed. Changes: - Brings back the blue-blinking LEDs during unlock. |
| 2017-11-07 11:11 | [Scheduled] Maintenance Release for Kisi's Reader OS (1.3.19-614) | maintenance | 0 second | Changes: - Fixes a problem that led to elevated crash rates over the last few days - Reduces LED brightness s...read more |
| 2017-10-18 16:28 | [Scheduled] Feature Release for Kisi's API (3.6.0) | maintenance | 0 second | The scheduled maintenance has been completed. Changes: - Added last used at field to cards - Added confirmed...read more |
| 2017-10-13 08:34 | [Scheduled] Maintenance Release for Kisi's Reader OS (1.3.18-606) | maintenance | 0 second | The scheduled maintenance has been completed. Changes: - NFC failsafe detection improved. - Adds a restart A...read more |
| 2017-10-03 12:07 | [Scheduled] Maintenance Release for Kisi's Reader OS (1.3.17-603) | maintenance | 0 second | The scheduled maintenance has been completed. Changes: - Fixes a problem with the IRQ callback of NFC - Ad...read more |
| 2017-09-28 10:30 | [Scheduled] Maintenance Release for Kisi's Reader OS (1.3.16) | maintenance | 1 min | The scheduled maintenance has been completed. Changes: - Adapts configure calls to the new structure requir...read more |
| 2017-09-25 16:51 | [Scheduled] Maintenance Release for Kisi's Reader OS (1.3.15) | maintenance | 1 min | Changes: - Fixes an issue where the reader stops broadcasting its beacon after a BLE connection attempt - Imp...read more |
| 2017-08-29 07:15 | [Scheduled] Feature Release for Kisi's Web App (3.5.0) | maintenance | 15 mins | The scheduled maintenance has been completed. Changes: - You can now show more members per page - Removed In...read more |