Current Status: Helpshift is UP
We checked the official Helpshift status page for updates 3 mins, 57 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2024-09-24 03:30 | [Scheduled] Server Maintenance | maintenance | 1 hr, 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-09-13 06:30 | [Scheduled] Server Maintenance | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-09-06 03:30 | [Scheduled] Server Maintenance | maintenance | 5 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-09-05 03:30 | [Scheduled] Server Maintenance | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-09-04 09:00 | [Scheduled] Server Maintenance | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-09-04 03:30 | [Scheduled] Server Maintenance | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-09-03 20:01 | HelpCenter is not loading on SDKX | major | 35 mins | We are pleased to inform you that the issue has been resolved, and the Helpcenter on SDK X is now operational. We...read more |
| 2024-09-03 03:30 | [Scheduled] Server Maintenance | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-29 04:30 | [Scheduled] Server Maintenance [China Production Only] | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-29 03:30 | [Scheduled] Server Maintenance | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-28 04:30 | [Scheduled] Server Maintenance [China Production Only] | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-27 03:30 | [Scheduled] Server Maintenance [China Production Only] | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-23 04:30 | [Scheduled] Database Maintenance | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-22 03:30 | [Scheduled] Server Maintenance [China Production Only] | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-20 04:30 | [Scheduled] Database Maintenance | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-19 07:30 | [Scheduled] Helpshift Scheduled Server Maintenance | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-14 10:51 | Issue with Bots workflow | critical | 37 mins | This incident has been resolved.This incident has been resolved. |
| 2024-08-13 05:00 | [Scheduled] Database Maintenance | maintenance | 1 hr, 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-07-25 04:00 | [Scheduled] Helpshift Server Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-07-21 22:00 | [Scheduled] Language AI Maintenance | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-07-18 09:52 | Dashboard Analytics Degraded State | minor | 2 hrs, 20 mins | This incident is now ResolvedThis incident is now Resolved |
| 2024-07-08 11:57 | Partial Outage with the third party who implemented the CAPTCHA | none | 58 mins | This incident has been resolved.This incident has been resolved. |
| 2024-07-02 06:00 | [Scheduled] Database Maintenance | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-06-27 04:30 | [Scheduled] Helpshift Server Maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-06-25 04:30 | [Scheduled] Helpshift Server Maintenance | maintenance | 45 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-06-12 05:32 | [Scheduled] Scaling end users presence detection handling | maintenance | 1 min | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-06-11 04:00 | [Scheduled] Helpshift Server Maintenance | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-06-10 02:00 | [Scheduled] Database Maintenance | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-05-31 08:20 | Issue with Inbound Outbound Mail Delivery system | critical | 2 hrs, 9 mins | This incident has been resolved.This incident has been resolved. |
| 2024-05-27 15:31 | Issue with Outbound Mail Delivery system | major | 2 hrs, 42 mins | We're pleased to inform you that the incident affecting the Outbound Mail Delivery system has been successfully r...read more |
| 2024-05-27 13:57 | Issue with Outbound Mail Delivery system | major | 19 mins | This incident has been resolved.This incident has been resolved. |
| 2024-05-16 02:30 | [Scheduled] Service Maintenance | maintenance | 1 hr, 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-05-15 16:50 | Show Logs, CSV Reports and Webhooks Partial Degradation | minor | 19 hrs, 30 mins | This incident has been resolved.This incident has been resolved. |
| 2024-05-15 11:43 | Partial Degradation for Tiny URL, Smart Intents, Show Logs and Push Notifications | minor | 2 hrs, 18 mins | This incident has been resolved.This incident has been resolved. |
| 2024-05-13 04:45 | [Scheduled] Network Infrastructure Maintenance (System Scaling) | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-05-09 05:36 | Language AI Service Outage | none | 21 mins | This incident has been resolved.This incident has been resolved. |
| 2024-05-09 03:30 | [Scheduled] Network Infrastructure Maintenance (System Scaling) | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-05-08 03:30 | [Scheduled] Network Infrastructure Maintenance (System Scaling) | maintenance | 1 hr, 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-05-05 22:00 | [Scheduled] KantanMT maintenance | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-04-28 15:37 | Degraded performance issues with Chatbots (Custom Bot, Feedback Bot, Quick Search Bot, Identity Bot.... | minor | 10 hrs, 35 mins | We're pleased to inform you that the incident affecting the performance of Chatbots (Custom Bot, Feedback Bot, Qu...read more |
| 2024-04-26 19:22 | Degraded performance issues with Chatbots (Custom Bot, Feedback Bot, Quick Search Bot, Identity Bot.... | minor | 4 hrs, 44 mins | Webhooks are operational now. All the services are fully operational now. We apologize for any inconvenience.Webhooks are operational now. All the services are fully operational now. We apologize for any inconvenience. |
| 2024-04-03 08:15 | [Scheduled] Helpshift Server Maintenance | maintenance | 15 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-04-03 06:15 | [Scheduled] Helpshift server maintenance | maintenance | 15 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-03-24 21:00 | [Scheduled] LanguageAI maintenance on Sunday, March 24th (9pm-midnight GMT) | maintenance | 3 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-03-21 12:33 | Dashboard and Bots performance degraded | minor | 2 hrs, 1 min | This incident has been resolved.This incident has been resolved. |
| 2024-03-15 13:44 | Database degradation issue | major | 1 hr, 4 mins | This incident has been resolved.This incident has been resolved. |
| 2024-03-13 13:14 | Issue with Webhooks (China region) | minor | 1 hr, 49 mins | This incident has been resolved.This incident has been resolved. |
| 2024-03-13 12:08 | Issue with Time based automation (China region) | minor | 31 mins | This incident has been resolved.This incident has been resolved. |
| 2024-03-06 08:30 | [Scheduled] Helpshift server maintenance | maintenance | 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-02-28 14:20 | Webchat is down (in-app) | minor | 1 hr, 7 mins | This incident has been resolved.This incident has been resolved. |