Current Status: Gladly is UP
We checked the official Gladly status page for updates 1 min, 20 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2024-10-09 21:00 | [Scheduled] Sidekick Maintenance | maintenance | 15 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-10-02 21:00 | [Scheduled] Sidekick Maintenance | maintenance | 15 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-10-02 07:00 | Investigating Login Issue | critical | 50 mins | Gladly will distribute a thorough root cause analysis (RCA) for this incident via email as soon as possible. The ...read more |
| 2024-09-25 07:58 | Investigating Gladly Voice & Log-In Degradation | none | 1 hr, 7 mins | After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly i...read more |
| 2024-07-31 07:52 | Investigating Routing Issue | minor | 53 mins | After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly i...read more |
| 2024-06-06 21:00 | [Scheduled] Routine Infrastructure Update | maintenance | 2 hrs, 45 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-04-22 07:18 | Identified Gladly Voice Issue | minor | 1 hr, 38 mins | Gladly Voice functionality is operating normally again. Users should no longer experience issues with inbound o...read more |
| 2024-04-10 22:00 | Investigating Email Delivery Issue | minor | 17 hrs, 3 mins | After actively monitoring system performance, we are happy to report that this issue is now resolved. Please con...read more |
| 2024-03-07 21:00 | [Scheduled] Gladly Reporting Maintenance - Thursday, March 7th (Reporting Delays Expected For Up To ... | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-02-29 06:08 | Gladly Reporting Latency | minor | 4 hrs, 17 mins | This Gladly Reporting incident has now been resolved. Please contact <a href="https://help.gladly.com/docs/conta...read more |
| 2023-12-01 13:47 | Identified Transient Network Issues Impacting Gladly Services | minor | 8 mins | We are happy to report that this issue is now resolved and Gladly is fully operational again - an RCA will be pos...read more |
| 2023-11-27 09:13 | Identified Lookup Adaptor Issue | minor | 1 hr, 37 mins | After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly i...read more |
| 2023-11-15 16:30 | Monitoring Meta Platform Issues | minor | 3 hrs, 7 mins | The Meta team has released a fix for the Facebook DM Send API issues, and outbound Facebook DMs should now functi...read more |
| 2023-11-04 22:00 | [Scheduled] Major Database Upgrade | maintenance | 1 hr, 3 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-10-24 07:51 | Identified Voice Issue | minor | 2 hrs, 9 mins | This issue is now resolved, and Agents are able to place and take calls as expected. Please contact <a href="ht...read more |
| 2023-10-18 08:34 | Investigating Chat Issue | minor | 1 hr | After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly i...read more |
| 2023-10-09 11:31 | Issues Accessing Production | critical | 1 hr, 20 mins | We have confirmed that this issue has now been fully resolved upon deployment of the fix at 11:40 AM PT. Please ...read more |
| 2023-10-05 08:00 | Investigating Voicemail Playback Issue | minor | 4 hrs, 47 mins | After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly i...read more |
| 2023-09-28 13:11 | SMS/MMS Delivery Failures to Verizon and AT&T Networks in the US | minor | 23 mins | This incident has now been resolved and 30007 delivery failures are no longer occurring via Verizon and AT&T Netw...read more |
| 2023-09-09 22:00 | [Scheduled] Minor Gladly Database Upgrade | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-08-31 16:33 | Investigating Gladly Sidekick Issues | minor | 18 mins | We have implemented a fix addressing this issue and have observed recovery. Threads are no longer handing off to ...read more |
| 2023-08-17 16:35 | Investigating SMS Issues | minor | 3 hrs, 9 mins | After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly i...read more |
| 2023-07-06 22:01 | [Scheduled] Routine Infrastructure Update | maintenance | 59 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-06-28 08:07 | Investigating Report Issue | minor | 4 hrs, 10 mins | After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly i...read more |
| 2023-06-24 22:30 | [Scheduled] Routine Infrastructure Update | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-06-13 13:15 | Monitoring AWS Incident | none | 2 hrs, 15 mins | Gladly has continued to see no issues within the Production environment as a result of this incident. AWS has als...read more |
| 2023-06-13 08:27 | Investigating Chat Latency | minor | 3 hrs, 53 mins | After actively monitoring system performance, we are happy to report this is now resolved and Gladly is fully ope...read more |
| 2023-06-12 21:00 | [Scheduled] Routine infrastructure updates | maintenance | 15 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-06-10 22:00 | [Scheduled] Search Infrastructure Upgrade | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-05-21 00:00 | [Scheduled] Chat & WhatsApp Maintenance Upgrade | maintenance | 1 hr, 30 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-05-18 16:04 | Investigating Voice Connection Issues | major | 3 hrs, 8 mins | Since 5:15 PM PT, Voice has continued to remain performant and Agents are able to accept calls. Please contact ...read more |
| 2023-05-11 13:56 | Investigating Intermittent Latency in Search, Help Center, and Answers | minor | 2 hrs, 13 mins | We have implemented a fix for this issue, which intermittently affected < 10% of search queries. As of 3:46 PM...read more |
| 2023-05-06 22:01 | [Scheduled] Minor Gladly Database Upgrade | maintenance | 14 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-05-03 08:00 | Investigating Chat Latency | minor | 7 hrs, 4 mins | After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly i...read more |
| 2023-04-20 08:52 | Investigating errors editing and creating IVRs with schedule nodes | minor | 3 hrs, 57 mins | We have deployed and verified a fix for the IVR creation/editing issues on Production. Please contact <a href="...read more |
| 2023-04-18 15:40 | Gladly Reporting Delays | minor | 40 mins | Our data warehouse partner has implemented a configuration fix to resolve this issue and reports are functioning ...read more |
| 2023-03-23 23:03 | [Scheduled] Work Sessions Reporting Data Refresh | maintenance | 13 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-02-22 22:00 | Gladly Refresh Issues | minor | 0 second | Between 10:04 PM PT to 10:26 PM PT, Agents who clicked on the "refresh" banner notification in Gladly experienced...read more |
| 2023-02-21 07:31 | Email Deliverability Issues | minor | 5 hrs, 10 mins | After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly i...read more |
| 2023-02-08 06:49 | Investigating Voice Issues | minor | 28 mins | A configuration update by a security partner caused a small percentage of inbound call problems. We have deployed...read more |
| 2023-02-02 08:55 | Investigating Reporting Issues | minor | 1 hr, 55 mins | After actively monitoring system performance, we are happy to report that this issue is now resolved and Gladly i...read more |
| 2023-02-01 10:14 | Investigating Chat Messaging Issues | minor | 1 hr, 2 mins | After actively monitoring system performance, we are happy to report that the chat delivery issue is now resolved...read more |
| 2023-01-28 22:01 | [Scheduled] Minor Gladly Database Upgrade | maintenance | 47 mins | Gladly has completed this scheduled maintenance. Please contact <a target="_blank">Gladly Support</a> should yo...read more |
| 2023-01-13 19:14 | Investigating Login Issues | minor | 57 mins | This issue is now resolved, and Agents are able to login to all Gladly instances as expected again. Please cont...read more |
| 2022-12-29 07:58 | Investigating Chat Issues | minor | 56 mins | Chat is now operational. Please contact <a href="https://help.gladly.com/docs/contact-gladly-support" target="_...read more |
| 2022-12-05 10:00 | Gladly's Auto-Away/Auto-Logoff Feature Turned Off | minor | 16 mins | The auto-away/auto-logoff feature has been turned back on. We will continue to closely monitor agent activity ...read more |
| 2022-11-28 10:39 | Gladly Platform Idle Timing Issue | major | 6 hrs, 16 mins | Agents are no longer getting logged out or marked as away too early. We will provide further details about toda...read more |
| 2022-11-23 08:46 | Investigating Reporting Issues | major | 7 hrs, 45 mins | We have confirmed Insight Builder, Reports API, and Reports CSV downloads are now fully operable. Data has been b...read more |
| 2022-11-10 01:37 | Work Sessions Reporting Latency | minor | 12 hrs, 44 mins | Work Sessions Reporting data is now fully accessible & operational again. This incident is being marked as reso...read more |
| 2022-11-02 17:50 | Intermittent Outbound Delivery Issues for Chat Messages | minor | 56 mins | As of 6:16 PM PT, all outbound messages on Chat are delivering as expected and this incident is fully resolved. T...read more |