Current Status: Gainsight is UP
We checked the official Gainsight status page for updates 3 mins, 17 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2024-10-03 20:00 | Delays in Journey Orchestrator | minor | 22 mins | Queues have returned to expected levels.Queues have returned to expected levels. |
| 2024-09-14 03:00 | [Scheduled] Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 14th September ... | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-09-04 16:16 | Gainsight CS - US1 - Degraded Performance | minor | 2 hrs, 18 mins | The issue is resolved. We will share RCA details as they become available.The issue is resolved. We will share RCA details as they become available. |
| 2024-08-26 17:06 | Gainsight CS - US1 - Latency | minor | 20 hrs, 25 mins | The issue is resolved. Systems are back to their normal performance level. We will share the RCA as soon as it is...read more |
| 2024-08-24 03:00 | [Scheduled] Gainsight CS - EU - Backend Data Store Maintenance: Saturday, 24th August 2024 | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-19 13:00 | Retrospective: CS - US1 Export Failures | minor | 0 second | CS-US1: Some customers may have experienced issues while exporting from Dashboard and Success Snapshot from 13:00...read more |
| 2024-08-17 03:00 | [Scheduled] Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 17th August 20... | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-08-03 03:00 | [Scheduled] Gainsight CS - US1 - Backend Data Store Maintenance: Saturday, 3rd August 2024 | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-07-27 03:00 | [Scheduled] Gainsight CS - US1 - Backend Services - Major Release: Saturday, 27th July 2024 | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-07-20 03:00 | [Scheduled] Gainsight CS - EU & US2 - Backend Services - Major Release: Saturday, 20th July 2024 | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-07-13 03:00 | [Scheduled] Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 13th July 2024 | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-07-06 03:00 | [Scheduled] Gainsight CS - US1 - Backend Data Store Maintenance: Saturday, 6th July 2024 | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-06-15 03:00 | [Scheduled] Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 15th June 2024 | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-05-28 06:46 | Gainsight CS - EU - Elevated errors in NXT Authentication | major | 2 hrs, 24 mins | This incident has been resolved.This incident has been resolved. |
| 2024-05-11 03:00 | [Scheduled] Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 11th May 2024 | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-05-10 19:20 | CS - US1, US2, and EU: We are investigating intermittent errors tied to Cockpit / CTA360. | minor | 1 hr, 47 mins | The issue is now resolved and all systems are back to normal.The issue is now resolved and all systems are back to normal. |
| 2024-05-10 08:57 | Gainsight CS - US1, US2 and EU - Investigating Elevated Error Rates in Rules and Data Designer | minor | 2 hrs, 48 mins | The issue is now resolved and all systems are back to normal.The issue is now resolved and all systems are back to normal. |
| 2024-05-03 09:59 | Gainsight CS Slowness | minor | 1 hr, 2 mins | This incident is now resolved.This incident is now resolved. |
| 2024-04-27 03:00 | [Scheduled] Gainsight CS - US1 - Backend Services - Major Release: Saturday, 27th April 2024 | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-04-23 18:15 | CS - US1: Investigating Email Queue Delays | minor | 2 hrs, 37 mins | This incident has been resolved.This incident has been resolved. |
| 2024-04-20 03:00 | [Scheduled] Gainsight CS - EU & US2 - Backend Services - Major Release: Saturday, 20th April 2024 | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-04-13 03:00 | [Scheduled] Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance : Saturday, 13th April 202... | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-03-28 02:04 | CS - US1: Investigating Rules Queue Delays | minor | 8 hrs, 6 mins | Queues have returned to expected levels.Queues have returned to expected levels. |
| 2024-03-23 16:00 | CS - US1 Region - Rules failure for a few customers | none | 26 mins | Issue is resolved.Issue is resolved. |
| 2024-03-23 03:00 | [Scheduled] Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance : Saturday, 23rd March 202... | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-03-16 03:00 | [Scheduled] Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance : Saturday, 16th March 202... | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-03-02 03:00 | [Scheduled] Gainsight CS - US1 - Backend Data Store Maintenance : Saturday, 2nd March 2024 | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-02-27 20:02 | CS - US1 - Delays with Gainsight Assist messages in Timeline | minor | 10 hrs, 12 mins | Backlog processing is now complete and all systems are back to normal.Backlog processing is now complete and all systems are back to normal. |
| 2024-02-17 03:00 | [Scheduled] Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance : Saturday, 17th February ... | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-02-12 18:44 | Gainsight CS - US1 - Degraded Performance | major | 55 mins | This incident has been resolved. We will post RCA details as they become available.This incident has been resolved. We will post RCA details as they become available. |
| 2024-02-12 14:30 | Gainsight CS - US1 - Degraded Performance | minor | 0 second | Between the times of 2:30 and 3:30 PM UTC, some customers may have experienced intermittent delays in application...read more |
| 2024-02-10 03:00 | [Scheduled] Gainsight CS - US1 - Backend Services - Major Release: Saturday, 10th February 2024 | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-02-03 03:00 | [Scheduled] Gainsight CS - EU & US2 - Backend Services - Major Release: Saturday, 3rd February 2024 | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-02-02 03:25 | Gainsight CS - US2 - Rules Delays for a subset of customers | none | 1 hr, 19 mins | Rules processing is back to its normal state.Rules processing is back to its normal state. |
| 2024-01-13 03:00 | [Scheduled] Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance : Saturday, 13th January 2... | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-01-09 09:19 | Gainsight CS - EU - Rules and Data Designer failure for a few customers | none | 55 mins | This incident has been resolved.This incident has been resolved. |
| 2024-01-03 14:34 | CS - EU: Investigating Elevated Error Rates | major | 40 mins | This incident has been resolved.This incident has been resolved. |
| 2023-12-23 03:00 | [Scheduled] Gainsight CS - EU - Backend Data Store Maintenance : Saturday, 23rd December 2023 | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-12-16 03:01 | [Scheduled] Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance : Saturday, 16th December ... | maintenance | 3 hrs, 59 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-12-02 03:00 | [Scheduled] Gainsight CS - US1 - Backend Data Store Maintenance: Saturday, 2nd December 2023 | maintenance | 4 hrs, 1 min | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-11-27 17:56 | CS-US1: Delays in Rules Queue | none | 2 hrs, 14 mins | Queues have returned to expected levels.Queues have returned to expected levels. |
| 2023-11-11 03:00 | [Scheduled] Gainsight CS - US1, US2 & EU - Backend Data Store Maintenance: Saturday, 11th November 2... | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-11-09 17:22 | CS - US1, US2, and EU: Investigating issues with GS Assist Chrome Plugin | none | 160 hrs, 37 mins | The enhanced GS Assist chrome plugin(version 3.2.3 ) was published and approved by Chrome web store. Please insta...read more |
| 2023-11-04 03:00 | [Scheduled] Gainsight CS - US1 - Backend Data Store Maintenance: Saturday, 4th November 2023 | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-10-30 20:23 | CS - US1, US2, and EU: Investigating Elevated Error Rates with Authentication | minor | 1 hr, 7 mins | This incident has been resolved.This incident has been resolved. |
| 2023-10-28 03:00 | [Scheduled] Gainsight CS - US1 - Backend Services - Major Release: Saturday, 28th October 2023 | maintenance | 4 hrs, 57 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-10-26 00:30 | [Scheduled] CS-US1: Emergency Maintenance Window | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-10-25 13:57 | CS - US1: Cloud Storage Service Interruption | minor | 1 hr, 20 mins | This incident has been resolved. Any failed rules related to this issue would have triggered notifications.This incident has been resolved. Any failed rules related to this issue would have triggered notifications. |
| 2023-10-21 03:00 | [Scheduled] Gainsight CS - US2 - Backend Services - Major Release: Saturday, 21st October 2023 | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-10-14 03:00 | [Scheduled] Gainsight CS - US1 & US2 Backend Data Store Maintenance: Saturday, 14th October 2023 | maintenance | 4 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |