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| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2024-09-10 10:26 | Slow loading times and extended response times for Cloud products in the EU-West region. | none | 2 hrs, 17 mins | Systems have recovered, and the issue has been mitigated. All affected products are fully operational, with no fu...read more |
| 2024-09-09 08:56 | High RDS CPU on multiple environments | none | 9 hrs, 16 mins | Earlier today, we experienced RDS problems for Jira, Jira Service Management, and Jira Work Management. The issue...read more |
| 2024-09-02 09:23 | Slowness in Jira. | none | 195 hrs, 52 mins | We have identified the root cause of the issue with an internal infrastructure component that has been impacting ...read more |
| 2024-08-26 12:08 | Connection timeouts when accessing Atlassian Cloud services from a specific European ISP. | minor | 0 second | We are aware of connection timeouts that are preventing customers using a specific European ISP from accessing so...read more |
| 2024-08-20 11:46 | Data residency migrations halted. | minor | 71 hrs, 29 mins | The issue with scheduling App data residency migrations has been resolved and the service is operating normally.The issue with scheduling App data residency migrations has been resolved and the service is operating normally. |
| 2024-07-22 18:03 | Jira Align Enterprise Insights missing data in "feature history" table | none | 0 second | The issue has been identified and a fix is being implemented.The issue has been identified and a fix is being implemented. |
| 2024-07-03 20:51 | Some products are hard down | none | 7 hrs, 3 mins | Between 03-07-2024 20:08 UTC to 03-07-2024 20:31 UTC, we experienced downtime for some of the products . JIRA pro...read more |
| 2024-06-25 03:30 | [Scheduled] Marketplace Maintenance Window | maintenance | 2 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-06-16 07:40 | [Scheduled] Marketplace Maintenance Window | maintenance | 1 hr, 52 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-06-06 01:30 | Some of the www.atlassian.com pages are inaccessible | none | 3 hrs | Between 05 June 23:30 UTC and 06 June 04:34 UTC, we experienced issues with some of the pages on www.atlassian.co...read more |
| 2024-04-25 01:45 | Apps intermittently fail to load in the Developer Console | major | 0 second | We have identified a problem with the Developer Console where apps intermittently fail to load on the landing pag...read more |
| 2024-02-14 21:57 | Service Disruptions Affecting Atlassian Products | none | 1 hr, 35 mins | We experienced increased errors on Confluence, Jira Work Management, Jira Service Management, Jira Software, Opsg...read more |
| 2024-02-07 16:40 | User searches failing | none | 1 hr, 4 mins | Between 15:40 UTC to 15:57 UTC customers experienced intermittent failures when searching for users in Atlassian ...read more |
| 2024-01-09 22:03 | Delayed SCIM provisioning syncs of users and groups from Identity Providers | none | 67 hrs, 10 mins | We experienced degraded SCIM provisioning from external Identity Providers for Confluence, Jira Work Management, ...read more |
| 2023-12-18 15:04 | Atlassian's cross product user search service is currently degraded. | none | 12 hrs, 24 mins | It has been resolved. Atlassian's cross product user search is working.It has been resolved. Atlassian's cross product user search is working. |
| 2023-11-22 04:27 | Org admins unable to access User Management | none | 0 second | Between 01:18 AM UTC to 03:31 AM UTC, we encountered a problem where some organisation admins were not able to ac...read more |
| 2023-10-24 00:22 | Email domain unverified | major | 9 hrs, 38 mins | Between 22:00 UTC 23rd October and 07:45 UTC 24th October, we experienced an issue with custom domain validation,...read more |
| 2023-10-04 14:28 | For a limited number of customers, activation for new products on some tenants is blocked | none | 2 hrs, 52 mins | 100% resolved and services running normally100% resolved and services running normally |
| 2023-09-29 16:26 | We are experiencing intermittent issues on Atlassian.com and Bitbucket Marketing pages | none | 4 hrs, 1 min | Between 04:36 UTC to 17:50 UTC, we experienced intermittent issues on Atlassian.com and Bitbucket Marketing pages...read more |
| 2023-09-15 04:02 | Infrastructure outage affecting attachments and Bitbucket Pipelines in all regions | none | 1 hr, 17 mins | Between 04:00 UTC to 05:00 UTC, we experienced a partial outage for Bitbucket Pipelines, issues viewing in-produc...read more |
| 2023-08-02 14:25 | Sign-ups, Product Activation, and Billing not working | none | 1 hr, 34 mins | We mitigated the issue with Sign-ups, Product Activation, and Billing, and the systems are back to BAU, and all f...read more |
| 2023-07-06 11:18 | Performance issues and outages with Cloud products | none | 4 hrs, 19 mins | We experienced performance issues and outages for several Atlassian Cloud Products. The issue has been resolved a...read more |
| 2022-08-05 06:41 | Sign-up is failing | none | 0 second | Between 05:15 UTC to 05:55 UTC, we experienced user registration failing. The issue has been resolved and the ser...read more |
| 2022-06-22 03:17 | Partial app outage across multiple regions | none | 16 mins | Between 2:05 UTC and 2:42 UTC, we experienced failures to load some marketplace apps for customers tenanted in th...read more |
| 2021-04-19 04:32 | Atlassian account session invalidations | none | 261 hrs, 2 mins | Between 15/Apr/21 17:20 AM PDT to 27/Apr/21 10:00 PM PDT, we experienced some cloud customers of Atlassian Suppor...read more |
| 2021-02-12 02:28 | User Management Syncs are affected across all products | none | 45 mins | Impact on User Management Syncs has been mitigated.Impact on User Management Syncs has been mitigated. |
| 2020-09-28 23:39 | Login / Signup with Microsoft not working | major | 1 hr, 24 mins | Between 2020-09-28 21:32 UTC to 2020-09-29 00:09 UTC, we experienced a degradation in functionality for users att...read more |
| 2020-01-22 22:19 | Increased latency in user searches | none | 52 mins | Between 20:20 UTC to 22:00 UTC, we experienced failures in user searches for Confluence, Jira Core, Jira Service ...read more |
| 2019-10-22 22:32 | Intermittent DNS Resolution Errors | none | 5 hrs, 30 mins | Between 23:45 UTC to 02:19 UTC, some customers experienced intermittent failure connecting to Atlassian Cloud. Th...read more |
| 2019-09-30 17:40 | Major outage affecting all purchasing systems | none | 1 hr, 57 mins | This incident has been resolvedThis incident has been resolved |
| 2019-09-16 02:00 | [Scheduled] Atlassian billing systems will be undergoing maintenance | maintenance | 1 hr | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2019-09-10 10:05 | Issues displaying avatars | none | 1 hr, 40 mins | This incident has been resolved.This incident has been resolved. |
| 2019-07-15 15:42 | Increased error rate in US East for Atlassian Jira, Confluence and Access customers | none | 1 hr, 26 mins | Between 14:12 UTC to 16:13 UTC, we experienced increased errors rates for Access, Confluence and Jira customers c...read more |
| 2019-07-01 09:03 | App switcher not loading in Jira and Confluence for some customers | major | 2 hrs | The issue has been resolved and the service is operating normally.The issue has been resolved and the service is operating normally. |
| 2019-06-19 12:00 | Atlassian Cloud email notifications issue | major | 24 hrs, 39 mins | This incident has been resolved.This incident has been resolved. |
| 2019-06-14 03:00 | [Scheduled] Marketplace - Disaster Recovery Test | maintenance | 2 hrs, 31 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2019-05-21 09:53 | Jira sidebar colour is not changing base on configuration | none | 0 second | We have identified the root cause of the custom sidebar colour issue with Jira Cloud and have mitigated the probl...read more |
| 2019-05-14 08:57 | Atlassian Cloud users experiencing outages | critical | 2 hrs, 7 mins | We have identified the service that caused a high load on the server. We have deployed a couple of changes to mit...read more |
| 2019-05-10 14:10 | Jira Users Receiving HTTP 500 Errors | major | 27 mins | Between 13:30 UTC to 14:05 UTC, we experienced a partial service outage in the US region for Jira Cloud products....read more |
| 2019-05-07 09:45 | Jira Imports are Failing | major | 0 second | Between 06/May/2019 06:00 AM UTC to 07/May/2019 09:10 AM UTC, we experienced issues with Jira imports. The issue ...read more |