Current Status: Ada is UP
We checked the official Ada status page for updates 4 mins, 39 seconds ago.
| Start Time (UTC) | Incident Deep Link | Impact | Duration | Description |
|---|---|---|---|---|
| 2024-10-03 17:29 | Token Vault Outage | major | 2 hrs, 6 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-02 13:44 | Greetings Failing to Display for Generative Clients | major | 39 mins | This incident has been resolved.This incident has been resolved. |
| 2024-10-01 10:37 | Ai Agent outage | critical | 54 mins | This incident has been resolved.This incident has been resolved. |
| 2024-09-25 10:00 | Product outage | critical | 0 second | At approximately 10:21 am to 10:25 am EST users would have experienced an outage in the Ada product and services....read more |
| 2024-09-18 12:26 | New Email activations do not complete | minor | 4 hrs, 41 mins | This issue has been resolved by our vendor and email activations are now successful.This issue has been resolved by our vendor and email activations are now successful. |
| 2024-09-17 16:37 | End User Api Outage | minor | 24 mins | This incident has been resolved.This incident has been resolved. |
| 2024-09-16 11:56 | Generative answers outage | critical | 15 mins | This incident has been resolved.This incident has been resolved. |
| 2024-09-09 18:23 | Errors in Sending Messages in Channels Powered by Sunco. | major | 1 hr, 30 mins | This incident has been resolved.This incident has been resolved. |
| 2024-08-22 13:41 | Voice channel partial disruption | major | 1 hr, 26 mins | This incident has been resolved.This incident has been resolved. |
| 2024-07-22 09:52 | Issues with Voice Channel being investigated | minor | 39 mins | This incident has been resolved.This incident has been resolved. |
| 2024-07-19 12:56 | Bot name and description settings disruption | minor | 56 mins | This incident has been resolved.This incident has been resolved. |
| 2024-07-15 16:15 | Partial outage for some chat bots | minor | 2 hrs, 31 mins | The incident has been resolved at this time.The incident has been resolved at this time. |
| 2024-07-15 11:06 | Degraded performance in chat messaging | critical | 2 hrs, 4 mins | This incident has been resolved.This incident has been resolved. |
| 2024-07-12 13:51 | Performance drop in new Guidance creation. | minor | 45 mins | This incident has been resolved.This incident has been resolved. |
| 2024-07-11 14:36 | Bots not responding in Instagram | major | 6 hrs, 58 mins | Our partner has confirmed the issue has been solved.Our partner has confirmed the issue has been solved. |
| 2024-07-08 15:55 | Degraded performance in loading answers in bot dashboard | minor | 26 mins | The issue has been resolved and answers are loading normally now in the bot dashboardThe issue has been resolved and answers are loading normally now in the bot dashboard |
| 2024-07-03 14:06 | Generative Bot Greeting Messaging Regression | major | 46 mins | This incident has been resolved.This incident has been resolved. |
| 2024-06-26 14:43 | Whatsapp messaging regression | major | 59 mins | This incident has been resolved.This incident has been resolved. |
| 2024-06-18 15:32 | Multilingual feature regression | minor | 21 mins | This incident has been resolved.This incident has been resolved. |
| 2024-06-10 11:13 | Ada Public API Errors | minor | 15 mins | This incident has been resolved.This incident has been resolved. |
| 2024-06-06 15:09 | Token vault disconnection in non-US clusters | major | 1 hr, 56 mins | This incident has been resolved.This incident has been resolved. |
| 2024-05-30 13:57 | Generative bots are not escalating chatters when requested | major | 34 mins | This incident has been resolved.This incident has been resolved. |
| 2024-05-07 11:02 | Degraded Performance in the Declarative Matching Logic | minor | 1 hr, 4 mins | This incident has been resolved.This incident has been resolved. |
| 2024-05-02 10:23 | Degraded performance with Zendesk related integrations | minor | 58 mins | This incident has been resolved.This incident has been resolved. |
| 2024-04-29 11:33 | Degraded performace observed for on the reporting page | minor | 2 hrs, 5 mins | This incident has been resolvedThis incident has been resolved |
| 2024-04-19 13:41 | Degraded performance with Generative Answers | minor | 2 hrs, 16 mins | This incident has been resolved.This incident has been resolved. |
| 2024-04-15 19:01 | Salesforce Livechat - Dropped Conversations | none | 0 second | We have noted an incident that resulted in dropped live chat conversations that lasted 13 minutes at 17:15 EST fo...read more |
| 2024-04-10 11:44 | Investigating issues with Ada Chat services | minor | 41 mins | This incident has been resolved.This incident has been resolved. |
| 2024-04-09 12:15 | Issues with Ada's Zendesk integration are being investigated | minor | 3 hrs, 51 mins | This incident has been resolvedThis incident has been resolved |
| 2024-04-08 21:30 | SMS Provider Maintenance | none | 0 second | THIS IS A SCHEDULED EVENT Apr 8, 17:30 EDT - Apr 10, 11:55 EDTApr 8, 04:00 EDTScheduled - Some chatt...read more |
| 2024-04-04 10:51 | Investigating issues with Ada Chat services | critical | 33 mins | This incident has been resolved.This incident has been resolved. |
| 2024-04-03 10:19 | Investigating issues with Ada Chat services | critical | 2 hrs, 47 mins | This incident has been resolved.This incident has been resolved. |
| 2024-04-02 14:21 | Investigating issues with our Salesforce integration | major | 3 hrs, 3 mins | We're not able to detect any errors for this incident. We will continue to work with Salesforce to ensure integra...read more |
| 2024-04-02 11:17 | Investigating issues with Ada Chat services | major | 1 hr, 52 mins | This incident has been resolved.This incident has been resolved. |
| 2024-03-01 15:15 | Investigating issues with Knowledge Hub updates | minor | 4 hrs, 32 mins | This incident has been resolved.This incident has been resolved. |
| 2024-02-06 11:11 | Investigating issues with Ada Proactive Campaign services | minor | 1 hr, 14 mins | This incident has been resolved.This incident has been resolved. |
| 2024-01-23 09:31 | [Scheduled] Primary Database Upgrade - US Cluster | maintenance | 5 hrs, 59 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-01-18 09:30 | [Scheduled] Primary Database Upgrade - EU Cluster | maintenance | 6 hrs | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2024-01-12 15:24 | Investigating issues with Ada Voice service | major | 25 mins | This incident has been resolved.This incident has been resolved. |
| 2024-01-09 09:31 | [Scheduled] Primary Database Upgrade - Canadian Cluster | maintenance | 5 hrs, 59 mins | The scheduled maintenance has been completed.The scheduled maintenance has been completed. |
| 2023-12-05 12:25 | Investigating issues with EU Ada Chat services | major | 11 mins | The incident due to an Ada provider has been resolved.The incident due to an Ada provider has been resolved. |
| 2023-11-14 14:22 | Investigating issues with Ada Voice service | critical | 51 mins | This incident has been resolved.This incident has been resolved. |
| 2023-11-14 10:25 | Outage on chatbots hosted in the EU cluster | critical | 2 hrs, 50 mins | This incident has been resolved.This incident has been resolved. |
| 2023-11-08 09:27 | Investigating issues with Ada Chat services | major | 1 hr, 17 mins | This incident has been resolved.This incident has been resolved. |
| 2023-11-02 11:52 | Investigating issues with Zendesk Ticketing API | major | 1 hr, 42 mins | This incident has been resolved.This incident has been resolved. |
| 2023-11-01 17:26 | Bot not loading for some chatters on embedded pages | major | 1 hr, 18 mins | This incident has been resolved.This incident has been resolved. |
| 2023-10-24 10:40 | Investigating issues with Ada Chat services | major | 2 hrs, 4 mins | This incident has been resolved.This incident has been resolved. |
| 2023-10-18 00:30 | Delay in Messaging in Social channels and Zendesk Messaging | none | 0 second | Some chatters may have experienced a delay in sending/receiving their messages due to an incident with the Zendes...read more |
| 2023-10-09 13:14 | Investigating issues with Analytics | minor | 6 hrs, 35 mins | The team has confirmed that analytic data is once again being captured in the admin dashboard reports. Data may b...read more |
| 2023-09-18 12:44 | Investigating Network Issues | none | 0 second | From 12:44 PM to 2:50 PM EST on Sept 18, Ada investigated network issues related to a partner component affecting...read more |